StoneVegas Casino - Deylayed withdrawal 1-3 days pending

Dear @Hansenboss,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello, It is 1000 nok (kroner)

Dear Hansenboss,

Thank you for reaching out! We are thoroughly reviewing the situation and are currently investigating this internally. We will get back to you with a response as quickly as possible.

Best regards,
Stonevegas Casino

Ok, i have been told this for many days tho.

Dear Hansenboss,

We have forwarded the information to the appropriate department and, as mentioned earlier, are conducting a full investigation. Once the investigation is complete, we will get back to you with a response regarding your situation. We appreciate your patience and hope for your understanding.

Best regards,
Stonevegas Casino

What investigation?

Dear Hansenboss,

We apologize for the delay in your withdrawal, and we appreciate you bringing this information to us.
Please note that your withdrawal has been forwarded to our finance department and will be processed in the nearest time.

Best regards,
Stone Vegas Casino.

Ok, i will update when its done.

Hi, I received an email that the withdrawal was made. But I haven't received it yet, and it's been over 3 hours. A withdrawal to a crypto wallet should take a maximum of 60 minutes, as a rule it takes much less time. I contacted chat who says it takes 3-5 days which is not true at all.

Hi, I received the withdrawal now. But there is 220 NOK missing. I received 779 NOK and my withdrawal was 1000 NOK. It would be nice if you could send me the transaction hash and confirmation of the amount that was sent. The fee for sending is now around 3 NOK and not over 220 NOK. So there must have been an error here?

Here is photo of transaction

Dear Hansenboss,

Thank you for your patience! We have received the information from the relevant department. A withdrawal of 0.00091569 BTC, equivalent to 84.16 EUR (approximately 1,000 NOK on the day of the transaction), was successfully processed from our side.

For security reasons and to prevent the disclosure of personal information on a public platform, the transaction hash you requested will be sent to you via email.

Please remember that we’re always here and ready to assist you and resolve any issue 24/7 via online chat or at suppor­t@s­ton­eve­gas.com.

Best regards,
Stonevegas Casino

Then you have sent wrong amount. See photo…

Here is a Photo

Dear Hansenboss,,

Please note that the withdrawal request date differs from the actual withdrawal processing date. The difference is due to exchange rate fluctuations. This is why the amount you received corresponds to the rate on the processing date.

Best regards,

Stonevegas Casino

Dear @Hansenboss,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.