StoneVegas Casino

Casino Deylayed withdrawal

Von Mateusz M.

vor 8 Monaten

Good morning.
I requested my first withdrawal on August 17th. The withdrawal should arrive within 3-5 business days. This information is included in their FAQ.
After several attempts to contact them via live chat, I was always told that my withdrawal would be expedited. For the past few days, the feedback has been that the withdrawal should be processed the next day. Today is September 5th - the first withdrawal still hasn't arrived.

I feel helpless. The online chat is very helpful and very kind, but they can't help me with this matter.

I'm hoping for help in this case.

Unseriöses Casino StoneVegas Casino

Grund Verzögerte Auszahlung

Betrag zł20459.09

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear @MieciuYT,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

StoneVegas Casino

• Representative

vor 7 Monaten

Dear MieciuYT,

Thank you for your message. We want to assure you that we are working diligently to process withdrawals as quickly as possible. Please keep us updated regarding any future withdrawal requests you make.

Thank you for your patience and understanding.

Sincerely,
Stonevegas Casino

MieciuYT

• Polen • 1 Bewertungen

vor 7 Monaten

Dear Stone Vegas Team,

Thank you for processing the withdrawal so quickly. I've placed another withdrawal request today.

Dear Askgamblers Team,

I've received another payout, and I've requested a new one today. With today's request, the remaining balance to be withdrawn is PLN 6459.09. This means there are still 4 withdrawals left, as the maximum single withdrawal limit is PLN 2,000.

I kindly ask you not to close this thread until all the funds have been successfully paid out.

Sincerely,

AskGamblers

• Support Team

vor 7 Monaten

Dear @MieciuYT,

Thanks in advance for your cooperation.

StoneVegas Casino Beschwerde-Statistik

Gelöst 10 / 10

Durchschn. Betrag $6,054

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Then the problems started. The verification page said that no verification was needed. I asked about it in livechat and they said that it was false, the account must be verified. I was blocked to make more withdrawals since. They said there is an issue with my verification page not showing that my account needs to be verified. After waiting mutiple days it still hasn't updated which seems a very strange since I have never faced an issue like this. The account must be verified but I can't send documents to verify my account.
I also emailed my documents to them, thought that it wouldn't harm anything. Since then I have been waiting, visiting livechat every now and then but just the same awnser. The department is handling the situation and we here in livechat can't help further.
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Here are the exact details confirmed by my bank:

300 EUR – instant transfer received on 15/12/2025 at 20:08

200 EUR – instant transfer received on 15/12/2025 at 20:40

300 EUR – instant transfer received on 16/12/2025 at 17:34

The beneficiary confirmed by my bank is CYBERION SOLUTIONS LIMITED.

There were no rejections, no errors, and the funds were successfully received.

Since Monday, I have contacted the casino support daily via live chat, but I only receive generic responses such as “we will get back to you by email”.No email, no explanation, and no solution have been provided so far.

I am a VIP player, and this situation has caused significant stress and inconvenience.

Until this issue is resolved, I have stopped making any further deposits.

I am requesting:

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And I deposited again since then, and I've 259.9€ in my real balance waiting to be claim as a withdraw but the casino as a rule of 3 max withdraw at the same time so I can't claim also this winning. So the first withdrawal as been ask 7 business days ago, and it says it should be processed within 3 business days (so maximum 3 bdays if I understand well).

I've asked two times the chat support to see what's happens, but they keep saying they check with the financial service without anything more. I've also contact my VIP contact on telegram, but she said she can't help with this problem.

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