StoneVegas Casino - Casino Deylayed withdrawal

Dear @MieciuYT,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear MieciuYT,

Thank you for reaching out! We are thoroughly reviewing the situation and are currently investigating this internally. We will get back to you with a response as quickly as possible.

Best regards,
Stonevegas Casino

There can be only 3 active withdrawals at the same time, and one withdrawal per 24 hours so i reached out the maximum withdraws limit.
Total amount of my winnings for withdraw is: 20459.09 PLN (4 816,38 Euro).

Dear MieciuYT,

Thank you for keeping us updated and for sharing the details regarding your withdrawals. Our team is still carefully reviewing the matter to ensure we can provide you with complete and accurate information.

Please be assured that we are doing everything we can to resolve this issue and will update you as soon as there is any progress.

Best regards,
Stonevegas Casino

Okay, thank you. I'm still waiting for at least my first withdraw Mr. Stonevegas

Dear MieciuYT,

We are sending this message to keep you updated. Your case is still under review, and we are continuing to examine the details carefully. We will provide you with further information as soon as there are updates.

Best regards,
Stonevegas Casino

How about my situation? I forgot to mention that my account doesn't require verification. Below is a screenshot of the verification tab

Dear MieciuYT,

Thank you for your message and for sharing the screenshot. We’re currently checking the details of your case, and you can expect an update from us within today. We’ll get back to you as soon as we have the information.

We really appreciate your patience in the meantime.

Best regards,
Stonevegas Casino

Dear MieciuYT,

We would kindly request to upload the required documents in order to complete your account verification and subsequently proceed with the withdrawal requests.
Thank you in advance.

Kind Regards,
Stonevegas Casino

Dear Stone Vegas Team,

I have canceled my three previous withdrawals and sent all the documents you needed to verify my account.
I am waiting for my account to be successfully verified, after which I will request the withdrawals again.
Thank you for your quick responses.
Best regards,
MieciuYT

Dear MieciuYT,

We are pleased to inform you that your account verification has been successfully completed.

Thank you for your cooperation.

Kind Regards,
StoneVegas Team

Dear StoneVegas Team,

Thank you for the quick account verification. I've made my first withdrawal.

Regards,
MieciuYT.

Dear MieciuYT,

Thank you for your message. We’re glad to hear your withdrawal has been completed.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Best regards,
StoneVegas Casino

Dear StoneVegas Team,

I believe there might have been a small misunderstanding in our last exchange. While I have successfully initiated my first withdrawal, the funds have not yet been credited to my account.
I have also initiated a second withdrawal today.

Could you please advise on the typical processing time for a withdrawal?

Thank you for your assistance.

Regards, MieciuYT

Dear MieciuYT,

Thank you for your message. We kindly ask you to keep us updated regarding your withdrawals.

As outlined in our Terms, Section 6.15:

“Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday–Friday.”

This means your withdrawals are reviewed and processed during these business hours, and in most cases, completed within the specified timeframe, unless additional checks are required.

We appreciate your patience and understanding while our financial team finalizes the process, and we kindly ask you to keep us informed once the funds are received.

Kind regards,
StoneVegas Casino

Dear StoneVegas Team,

Thank you for your last message. I am writing to follow up, as three business days have now passed since I initiated my first withdrawal, and the funds have not yet arrived in my account.
I also have two additional pending withdrawals and have reached the limit of three.

Could you please advise on what the next steps are?

Thank you for your help.

Best regards,
MieciuYT

Dear MieciuYT,

Thank you for reaching out. We are currently investigating your situation in detail and will get back to you with clear information as soon as possible.

Thank you for your patience and understanding while we resolve this matter.

Best regards,
The StoneVegas Team

Dear StoneVegas Team,

Thank you for your assistance. I am happy to confirm that my first withdrawal has now been successfully processed, and the funds have been credited to my account.

However, I would like to note that I still have more withdrawals pending. I will keep this thread updated regarding their status.

Dear AskGamblers Team,

Given that the issue is only partially resolved, I kindly request that you do not close this complaint until all my outstanding withdrawal requests have been fully processed.

Thank you.

Kind regards,
MieciuYT

Dear MieciuYT,

Thank you for your update and for confirming that your first withdrawal has been successfully processed. We’re glad to hear the funds have reached your account.

You may continue to make withdrawals as usual, and please keep us informed if anything unexpected occurs. If you need any additional assistance, our support team is available 24/7.

Best regards,
StoneVegas Team

Dear StoneVegas Team,

I am writing with another update. Today, I received my two next withdrawals. Thank you for processing them.

I have also submitted another withdrawal request today. Due to the 2,000 PLN daily limit, I will be requesting a withdrawal every day for the next six days.

Best regards,
MieciuYT

Dear MieciuYT,

We are very pleased to hear that your next withdrawals have also been successfully processed. That’s great news.

We’ll be looking forward to your updates as you continue with your upcoming withdrawal requests. Please keep us informed along the way, and don’t hesitate to let us know if you encounter any difficulties — our team is always here to help and available 24/7.

Best regards,
Stonevegas Casino

Dear StoneVegas team.

I made another withdrawals, and i got a limit active withdraws at the same time. Im waiting for other payouts

Best Regards,
mieciuyt

Dear MieciuYT,

Thank you for the update. We’re always here if you need any assistance or have further questions. Please keep us posted.

Best regards,
Stonevegas Casino

Yesterday I received another withdrawal and today I wanted to request another one, but I don't see an option to withdraw via DOGECOIN. Dear StoneVegas, how do I withdraw more money from my player account?

Dear MieciuYT,

Thank you for your message.

You can always withdraw your funds using the same method you used before. In addition, we offer a variety of other withdrawal options on the platform, so you can choose the one that best suits you and is available.

Best regards,
Stonevegas Casino