Well, now it takes more time. They promised 1-3 days and I am on my 7th day now. I can see people are complaining alot in september for this casino. Closing their account and doesn't pay out winnings. They say the money is safe and it will come. But now I think they only delay it on purpose. The withdrawal is 11800kr. I got my first 5000kr in 5days, I am using the same information and same withdrawal method, I can't understand why this one is taking longer when it's all the same. But it almost seemed like it was only to get me to «trust» them to put in more money. Can you please help me?
Beschwerde-Info
Sorry i need to correct my writings. the 5000kr i did 2 weeks ago i got on revolute in 4 days wait. but now on 20 September i made a 4400kr, on 22september i made a 4400kr withdraw and last i made a 3000kr withdraw on 23september. still waiting for them all. The live support even said that she couldn't guarantee my money, but everything looked fine and i should get it "very soon". Don't really believe it after all this wait.
Dear Ukjentspiller,
We would like to inform you that we are looking into your request.
We would kindly request that you remain patient as we endeavour to complete the withdrawals as a matter of urgency.
Thank you in advance.
Kind Regards,
Stonevegas Casino Team
Thank you for taking it serious. Im grateful.
Dear Ukjentspiller,
Thank you for your reply! We will keep you updated as soon as we receive a response to your inquiry from the relevant department.
Kind regards,
Stonevegas Casino Team
Hello stonevegas, i have got all my money now! Thank you for helping me, i am very glad you did that for me now. Thank you.
Dear Ukjentspiller,
We are pleased to hear that you have already received the funds! Thank you for promptly informing the AskGamblers representatives and us about this. Please remember that we are always here and ready to assist you in any situation. If you have any questions, our support team is available 24/7 via Live Chat or at support@stonevegas.com.
Kind regards,
Stonevegas Casino Team
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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