Sportuna Casino - Unpaid winnings and withdrawal issues

Dear daddyjabbar,

Kindly note that the relevant department have already requested the necessary documents for the verification of your account.

In order to verify your account, we kindly ask you to upload the requested documents via our website.
You will find the verification page in your profile along with the documents required to complete the verification.

If you encounter technical problems uploading the files, you can email the requested documents to our customer service.

Kind regards,
Sportuna Casino Team

Dear @daddyjabbar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Sportuna Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear AskGamblers,

I received email from Sportuna on 09.01.2026, 23:00 CET, about the documents, clearly after i’ve allready made the complaint to AskGamblers about the casino actions.

This is the first contact i’ve received from the casino regarding this issue about my account and withdrawals, since 25.12.2025.

I uploaded demanded documents to the casino right away, but they haven’t confirmed them, and still keep canceling my withdrawals request’s.

Regards
Jarno Aarnipuu

Dear daddyjabbar,

Thank you for the documents provided.

Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Sportuna Casino Team

Dear daddyjabbar,

We kindly ask you to re - upload your selfie photo holding your ID document with our website in the background.

Please note that the website's name should be visible.

Kind regards,
Sportuna Casino Team

Dear @daddyjabbar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Sportuna Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Requested re-uploaded document has been delivered 19.01. Waiting for my account to be confirmed, and get on with the withdrawals. We are closing up to month wait time on this issue now.

Dear daddyjabbar,

Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Sportuna Casino Team

Correction to my previous reply, i re-uploaded selfie has been delivered to you 16.01.2025 right after i received the request from the casino. Today is 23.01.2025, so im waiting for your approval to the document today. Since you claim at your site it may take up to 24 hours to documents to be approved, but that's misleading clearly.

Asked about this in your live chat, and their answer was 3-5 working days. So with my math today is your 5th working day with the document. However i will not be suprised if you take your take to process this one picture you've received, afterall Sportuna Casino has not provided any interest to process this issue fast even with this active complaint and keep delaying my account verification and withdrawals.

Dear daddyjabbar,

Thank you for your patience and understanding so far during the verification process.

We kindly ask you to upload the transaction history of the payment method used to top - up your bank account on the 24/12/2025.

Kind regards,
Sportuna Casino Team

Hi,

Just to clarify this situation, I HAVE ALLREADY DELIVERED MY BANK STATEMENT TO YOU 09.01.2026 FIRST TIME YOU ASKED IT.

So with what purpose are you asking me to upload it again? And why you keep asking your customers to upload one document at the time and don't ask them all at once?

Dear daddyjabbar,

For clarification we need transaction history of the account used to top - up your bank account on the 24/12/2025.

We can see an incoming transaction of 3028 EUR from 24.12.2025, and we need a statement of that account.

Kind regards,
Sportuna Casino Team

Dear @daddyjabbar,

The AskGamblers Complaint Team is kindly asking you to assist the Sportuna Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I'm just stunned about this, you can clearly see it's incoming payment from BRITE AB, and those are my casino winnings, so if you would like to see that bank account statement, please contact https:­//b­rit­epa­yme­nts.com/ and ask it from them, because i don't own that account and i don't have access to big corporation accounts, so good luck with that. Like you don't know as a Casino what payment providers most casinos use?

At this point Sportuna Casino is just acting out and refusing pay my winnings, what a joke this has become. Like i allready informed you in my earlier reply, i've allready delivered my bank statement to Sportuna Casino 09.01.2026. But anyways bank statement uploaded again.

Dear @daddyjabbar,

Thank you for the information provided .

Could you please provide a screenshot from the other casino that clearly shows the payment amount and the date?

Kind regards,
Sportuna Casino Team

Actually i can't get screenshot from it, because i cannot see my withdrawal history that far (Only 1 week back). I contacted the casino, and they will provide me with document of my withdrawal history (takes couple of days).In the meantime, i also contacted BRITE AB payments and got their respond to this payment. Which you can see below. All of this is irrelevant and has nothing to do with anything that this case is about. Stop fooling around and verify my account and pay up my winnings. This has been going on for over a month now, only because of Sportuna Casino.

Not providing any support to the player, until i make the complaint to AskGamblers, keeping me waiting in a hope i roll my bankroll back to your casino. After the complaint all kind of silly and irrelevant questions about everything that has nothing to do with my playing, payments etc. in your casino. I have been nothing but patient, understanding, cooperative & transparent, and yet this is the outcome.

Here is the transaction history where it also shows my withdrawal from LuckySpins.