Beschwerde #30 Sportuna Casino

8 days withdrawal delay with vague excuses

Von Gergő K.

vor 4 Monaten

Hello,

I am reporting an 8-day delay regarding my withdrawal of 66051 HUF, which was requested on January 21.

Despite contacting customer support daily, I have been repeatedly given vague excuses. For the first 4 days, they claimed 'technical issues'. Today, they sent an email citing 'complex administrative procedures' and 'security checks', even though they have not requested any KYC documents from me.

They refuse to provide a Transaction ID or a specific timeframe for the payment. I believe the casino is intentionally stalling the process. I am seeking your assistance to get my funds released.

Thank you for your help in advance!

Gergő

Unseriöses Casino Sportuna Casino

Grund Verzögerte Auszahlung

Betrag Ft66051

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pufiba86

• Ungarn

vor 4 Monaten

I have checked my account and the withdrawal has arrived. The case is now resolved. Huge thanks to the AskGamblers team for their help in making this happen, and thank you to Sportuna for resolving the matter.

Sportuna Casino

• Representative

vor 4 Monaten

Dear Pufiba86,

Thank you for your follow-up.

We would like to inform you that, as per our Terms and Conditions (Section 6.14), the Company reserves the right to process payments according to an individual schedule, which may be influenced by the withdrawal method, account level, or other relevant factors. This ensures that all security and administrative standards are met before finalizing a transaction.

We are pleased to confirm that your withdrawal was successfully processed on our end yesterday. Please allow some time for the funds to reflect in your account, depending on your payment provider's processing times.

Thank you for your patience throughout this process.

Best regards,
Sportuna Casino Team

Pufiba86

• Ungarn

vor 4 Monaten

Thank you for the update, Sportuna Casino Team. However, more than 24 hours have passed since you promised to expedite my withdrawal, and the funds have still not arrived in my Skrill account. The status remains 'Pending' on the website.

This withdrawal was requested on January 21st, meaning I have been waiting for 10 days now. This is more than triple the time frame defined in your Terms and Conditions. Since you have already stated that it is being handled as a priority, I expected the process to be completed by now. Could you please provide a specific update or a payment confirmation?

Sportuna Casino Beschwerde-Statistik

Gelöst 15 / 17

Durchschn. Betrag $15,560

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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Am 18.04. habe ich eine Auszahlung in Höhe von 500 € auf dasselbe Bankkonto beantragt, mit dem ich zuvor auch eingezahlt habe. Mein Konto war bereits verifiziert, außerdem stand wurde mir im Livechat gesagt, dass keine weitere Verifizierung notwendig ist.

Nachdem über längere Zeit keine Auszahlung erfolgte, habe ich weitere 3-4x den Live-Chat kontaktiert und zusätzlich mehrere E-Mails geschrieben. Mir wurde dabei immer wieder gesagt, ich solle „3–5 Werktage“ warten.

Am 04.05. — also mehr als zwei Wochen später — wurde meine Auszahlung plötzlich abgelehnt mit der Begründung, meine Bank hätte die Überweisung blockiert. Diese Erklärung halte ich für völlig unglaubwürdig. Es gibt keinen nachvollziehbaren Grund, warum meine Bank eine normale Überweisung auf mein eigenes Konto blockieren sollte. Allein die Tatsache, dass es über zwei Wochen gedauert hat, bis ich diese Antwort erhalten habe, spricht für mich dagegen.

Am selben Tag, dem 04.05., habe ich die Auszahlung erneut beantragt. Seitdem warte ich wieder — mittlerweile bereits seit weiteren 10 Tagen — ohne mein Geld erhalten zu haben.

Zusätzlich habe ich auf dieser Plattform bereits mehrere ähnliche Beschwerden anderer Nutzer gelesen. Daher scheint es sich nicht um einen Einzelfall zu handeln.

Für mich ist es absolut nicht normal und auch nicht akzeptabel, so lange auf eine Auszahlung warten zu müssen. Ich möchte einfach nur mein Geld erhalten, ohne ständige Verzögerungen und Ausreden. Ich hoffe, dass dieses Problem endlich gelöst wird.

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