Sportuna Casino - 8 days withdrawal delay with vague excuses

Dear Pufiba86,

Thank you for reaching out and sharing your concerns.

Please be assured that standard security checks are a routine part of our withdrawal process to ensure the safety of all transactions.

Regarding your specific request, we have already contacted our finance department and requested them to expedite the processing of your withdrawal. We are closely monitoring the status of your payment and will ensure that it is handled as a priority.

Thank you for your patience while we finalize this for you.

Best regards,
Sportuna Casino Team

Thank you for the update, Sportuna Casino Team. However, more than 24 hours have passed since you promised to expedite my withdrawal, and the funds have still not arrived in my Skrill account. The status remains 'Pending' on the website.

This withdrawal was requested on January 21st, meaning I have been waiting for 10 days now. This is more than triple the time frame defined in your Terms and Conditions. Since you have already stated that it is being handled as a priority, I expected the process to be completed by now. Could you please provide a specific update or a payment confirmation?

Dear Pufiba86,

Thank you for your follow-up.

We would like to inform you that, as per our Terms and Conditions (Section 6.14), the Company reserves the right to process payments according to an individual schedule, which may be influenced by the withdrawal method, account level, or other relevant factors. This ensures that all security and administrative standards are met before finalizing a transaction.

We are pleased to confirm that your withdrawal was successfully processed on our end yesterday. Please allow some time for the funds to reflect in your account, depending on your payment provider's processing times.

Thank you for your patience throughout this process.

Best regards,
Sportuna Casino Team

I have checked my account and the withdrawal has arrived. The case is now resolved. Huge thanks to the AskGamblers team for their help in making this happen, and thank you to Sportuna for resolving the matter.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.