Spinanga Casino - Delayed withdrawal and verification

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I am still yet to receive any withdrawal

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I am still waiting since the 18th March.
My first withdrawal was declined after 5 days, my second withdrawal was declined after 8 days and it has now been 6 days waiting for my third attempted withdrawal.

After the second time my withdrawal has been declined trying to use bank transfer I asked what the problem was in chat they said "your withdrawal was unsuccessful due to a technical error on the part of the payment service provider.

After talking to chat they recommended i try using a different withdrawal method, I mentioned that in there terms and conditions it says to make a withdrawal using the same method as you made a deposit with or using bank transfer. They have then told me that it is ok for me to try any other method I would like, so I am currently trying to withdraw using Bitcoin.

I have still not been asked to verify my account

It has now been another 8 days and my withdrawal is still pending from the 31st of March and two other pending withdrawals along with it.

I am still hearing the same thing from live support with zero help towards my withdrawals being processed. They closed the live chat on my today.

I have 3 pending withdrawals of $1000 and my casino balance is also $7000

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

We kindly inform you that the withdrawal requests were cancelled and played down.

We apologize for any inconvenience caused.

Thank you for your understanding.

Kind Regards,
Spinanga team

Dear @Mikegee123,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes I played them. It only took useless spinanga 4 months to reply.

Dear @Mikegee123,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.