Spinanga Casino - Cannot withdraw my small win 800PLN

ABGELEHNT

Beschwerde-Info

Unseriöses Casino

Spinanga Casino

Betrag

zł 800

MRN93 Polen
vor 1 Jahr

Dear community,

I made 3 times withdrawal request first in 13th of June '24 (It has been cancelled Technical Problems) . Second withdrawal 18th of June 24 (This same problem Technical Problems...) Third withdrawal made in 28th June'24 I have been waiting patiently for 10 days now. Last couple of days, contacted multiple times live chat and support via email. Live chat sent me since Monday (Today is Friday) same generic answer "shortly, thank you for patience". Email support hasn't even replied.

Help me please.

Thank you in advance

AskGamblers
vor 1 Jahr

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Jahr

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

vor 1 Jahr

Dear AskGamblers Team,

We would like to inform you that the customer played down all the balance and there is nothing left to withdraw.

Therefore, we consider the case resolved. Please let us know if you have any questions.

Best Regards,
Customer Service

AskGamblers
vor 1 Jahr

Dear @MRN93,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.