Revolution Casino - Delayed payment 288 euro

They refuse to answer in many occasions, I don't think the support is real.

I hope this is resolved soon.

Thank you.

Dear Revolution Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ISI90,

Thank you for contacting us.
Please be informed that we forwarded the information about your withdrawal request to the relevant department for checking.

Kind regards,
RevolutionCasino team

Dear RevolutionCasino,
Bank says transfer was suspended. Could you send info in my email of how is transaction going please?

Thank you.

There are problems with the transfer.
Could this be resolved please?
Thank you.

Withdrawal was canceled by the provider.

Now I have 0 in the casino and I didn't receive any transfer.

Waiting to have the money back in the casino to withdraw with a different payment method.

I hope this is resolved as soon as possible.

Thank you.

Dear ISI90,

Thank you for contacting us.
Please be informed, that your withdrawal request was processed from our side on 06/08.

It may reach your bank account within 3-5 business days.

Kind regards,
RevolutionCasino team

As I have reported, the support team confirmed that your payment provider cancelled the payment. Please check the transactions again. I hope this will be reviewed and resolved as soon as possible. I would like to change the payment method, as there are problems with this one.

Thank you.

Dear ISI90,

Thank you for contacting us.

Please be informed that we processed your withdrawal request in amount of 288 EUR from our side on 06/08/24 to the same card you made a deposit with us.
It usually may take up to 3-5 business for a transaction to reach a bank account.

In case you won't have received your withdrawal request by 14/08/24, please contact us for further investigation.

Kind regards,
RevolutionCasino team

Dear @Isi90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Revolution Casino,

As I’ve said before, the payment provider canceled your transfer, and I’ve already sent screenshots to show this. Last week, the support team refused to help me, logged me out of my account, and when I logged back in, I couldn’t use live chat to contact support, it's blocked.

It’s really frustrating that nothing has been done even after I sent all the proof. I'm attaching a new screenshot from Wednesday last week that confirms the payment was rejected.

Also, I would like to know if is possible to change the payment method to receive the money.

I hope this is resolved soon. Thank you.

Dear @Isi90,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers,

You probably mentioned be by mistake, since I already sent all the information, it is the casino that should respond.

I hope this is resolved as soon as possible.

Thank you.

Dear Revolution Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear All,
Please be informed, that the customer requested a chargeback on his withdrawal request of 288 EUR from his bank, according to the information we received from the payment provider. And the transaction was paid to the customer from his bank.
Kind regards,
RevolutionCasino team

Dear @Isi90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear @AskGamblers,

As Revolution Casino mentioned, seems that was my payment provider canceled the transfer, but I want to clarify that I didn’t intend to do that. There were just some issues with receiving the payment on my end. After speaking with my payment provider, it seems they returned the money to Revolution casino.

Since I've had these difficulties, I was wondering if it would be possible to switch to a different payment method, like cryptocurrency, for example.

I’d really appreciate it if you could let me know if this change is possible.

Thank you!

Dear @Isi90,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear @AskGamblers,
I will be taking legal action soon because it seems like you and RevolutionCasino are not serious about solving this issue. I’ve explained everything multiple times, and it’s frustrating to keep repeating myself. This is wasting time. If I don’t get a proper response soon, I will move forward with legal action, as I feel scammed. Check all my previous responses please.

I hope this is resolved.
Thank you.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Revolution Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear All,
Please be informed, that we asked the customer to provide the transaction history from his card in question for the period from 06/08/24 until now in a PDF format, which would help us investigate the customer's issue.

Kind regards,
RevolutionCasino team

Dear @RevolutionCasino,

Yesterday I was informed again that nothing was received.

Could this be reviewed please?

Thank you.

Dear @AskGamblers,

RevolutionCasino contacted me and informed me that I can withdraw the money using a different payment method. The problem is that the account is still under review and I cannot request the withdrawal.

I sent my LTC crypto address via email 2 days ago to speed up the process. I still haven't received a reply.

I would appreciate if this is resolved soon.

Thank you.

Dear @AskGamblers,

Money has been received. Everything is resolved now.

Thank you so much for the help.