Beschwerde #13
Zodiac Casino
Zodiac casino - Refuse to pay me winning of 1000$
vor 10 Jahren
I found this casino zodiac on your website and thought they are good until I made a deposit of 1$ and got the bonus of 2000%, and I fairly played on the machine slots and won 1000$ and I withdrawed it to be transfered directly to my neteller account.
I waited for their reply to confirm my withdrawal but their first and only reply was that :
(( It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.
Please refer to our Terms and Conditions:
1. General
viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.
As such, the winnings have been voided and confiscated. Please note that our decision is final.
Kind regards,
Annabelle
Risk Management ))
Knowing that i've never exchange money to any of their players, and i will make à complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email:
(( Thanks for your email.
We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account.
It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void.
I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly.
Kind regards,
Annabelle
Risk Management ))
So I am asking you askgamblers is what they have done to me and refuse to pay me & close my account without any reason and without any proof and they didn't want even to discuss, they said this was their final decision.
I used to play on other casinos and won many times with fair play, any of them have done that to me.
I think they use that to not paying the winnings to the players and they should not appear on your website and even not be ranked.
I have been swindled by that casino and ask you askgamblers to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me and they can't be sure that I am exchanging money with their players because that's totally false.
If they do that to every player that means they are crooks and they should not be here.
I am waiting for your Quick answer.
Regards
I waited for their reply to confirm my withdrawal but their first and only reply was that :
(( It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.
Please refer to our Terms and Conditions:
1. General
viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.
As such, the winnings have been voided and confiscated. Please note that our decision is final.
Kind regards,
Annabelle
Risk Management ))
Knowing that i've never exchange money to any of their players, and i will make à complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email:
(( Thanks for your email.
We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account.
It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void.
I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly.
Kind regards,
Annabelle
Risk Management ))
So I am asking you askgamblers is what they have done to me and refuse to pay me & close my account without any reason and without any proof and they didn't want even to discuss, they said this was their final decision.
I used to play on other casinos and won many times with fair play, any of them have done that to me.
I think they use that to not paying the winnings to the players and they should not appear on your website and even not be ranked.
I have been swindled by that casino and ask you askgamblers to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me and they can't be sure that I am exchanging money with their players because that's totally false.
If they do that to every player that means they are crooks and they should not be here.
I am waiting for your Quick answer.
Regards
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