Playio Casino - Delayed Withdrawals with no reason

Dear ask gambler team, did you forward this to the casino? I can’t see that post!

Best
Dennis

Dear @ducki619,

The complaint has been published and the Casino has been informed.

Hi,
Could you please share the Username and Email address?

Thanks,
Playio

Username: < removed >

If you want E-Mail Adress let me know how to send you but i dont want to publish it here officially

Thanks

Dennis

Dear Playio Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear DUCKI619,

Thank you for reaching out to us.
We have contacted the relevant department regarding your withdrawals and we will get back to you with an update soon.
We sincerely appreciate your patience!

Best Regards,
Playio

Dear all, the firstr 1.500 of the 4.173 arrived yesterday after 14 days waiting.

2.673 are missing but in fact i can just maximum do 3 withdrawals a 500 EUR at same time i will apply for it. I´m just worried, that the next withdrawals take the same time of waiting....

Best
Dennis

Dear @ducki619,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1.500 did arrive, 1.500 withdrawal is pending, 1.173 are still on casino account and cant be requested yet because of max 3 pending withdrawals.

Best
Dennis

Hi, another 1.500 did arrive. There are just missing 1.173 EUR

Dear @ducki619,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.