Playio Casino - Excessive delay with withdrawal 400 USD

Dear Playio Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still no update

Dear JuicyyJamie,

Thank you for contacting us.

We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.

Kind Regards
Playio Casino Team

Dear JuicyyJamie,

Thank you for your patience.

We are pleased to inform you that the pending withdrawal request dated 29th April 2025 has been successfully completed and there are currently no outstanding requests.

Kind regards,
Playio Casino Team

Dear @JuicyyJamie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have now received the funds 14 days after submitting the request, and 11 extra days on top of their 3 days set out in the terms & conditions for withdrawals.

Although I have received the funds, I’m still extremely unhappy and shouldn’t have to lodge complaints and send multiple emails to get a withdrawal.

Thanks.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.