Playio Casino - No Login possible

Dear Lucru1509,

Thank you for reaching out to us.

We are sorry to hear about the situation and will do our best to find a solution as soon as possible.
We would kindly like to ask you to provide us with your email address you registered with in order to locate your account.

Thank you for your understanding.
PlayIO Casino Team

Dear Playio Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for the provided information, however please be informed that no player is connected to this email address in our casino.

Dear Lucru1509,

We would kindly like to ask you to provide us with the email address your account is connected to in order to locate and further investigate.

Thank you in advance.
PlayIO Casino Team

The Email adresse with “Hund….“ is right. Im sure that I have write the right email in the complain. Plz Write me if you cant See the Email with this word.

Dear Lucru1509,

Thank you for your reply.

We would kindly like to apologize for the confusion and inform that we were able to locate your account.
Please be informed that we send you an email with your new password.
We would kindly like to ask you to follow the directions in the email and try to log into your account.
Please inform us if the attempt was successful.

Thank you for your patience and understanding.
PlayIO Casino Team

Its still Not working. There is the Message with your Account is underview. Can you withdraw my money to my deposit payment method or to my crypto wallet.

Dear Lucru1509,

Thank you for your reply and the provided screenshot.

We would kindly like to inform you that we forwarded the issue to the relevant department and expect further information about a solution as soon as possible.
We will contact you in the nearest time with further information.

Thank you for your patience and understanding.
PlayIO Casino Team

Dear Lucru1509,

Thank you for your patience.

We would kindly like to ask you to check your emails where we provided you further information regarding your account.

Please be informed that your account has been closed due to administrative decision.
Furthermore please note that we send you a list of the requested documents in order to verify your account and proceed with the payment of your remaining balance.
As soon as all documents are submitted your payment will be initiated.

Thank you for your understanding.
PlayIO Casino Team

I have all requested documents send to you

Dear Lucru1509,

Thank you for your reply and the provided documents.

Please be informed that we forwarded your details for review and will inform you with further updates as soon as possible.

Thank you for your patience and understanding.
Kind regards,
PlayIO Casino Team

Dear Playio Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Please be informed that we initiated the withdrawal of the remaining balance of the player and expect the finalization in the nearest time.

Kind regards,
PlayIO Casino Team

Ok the complain can be close. I have got my money. Thank you AKSGAMBLERs and PLAYIO Casino.

Dear @Lucru1509,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

The amount was 730 Euro.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.