NovaJackpot Casino - No withdrawal after more than 5 days

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NovaJackpot Casino

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€ 22.1

vor 1 Jahr

I submitted a withdrawal of 22,01€ as LTC on the 20th april and havent received anything yet even tho it says, that it only takes 3-5 days to get processed and everytime i asked the support they told me that my withdrawal gets prioritized. its been 8 days now since i submitted my withdrawal request.

AskGamblers
vor 1 Jahr

Dear NovaJackpot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Hello,

We can confirm that the withdrawal has been successfully paid.

Kind Regards,
Novajackpot Team

AskGamblers
vor 1 Jahr

Dear @tges3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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