NovaJackpot Casino - Continuously Delayed withdrawal

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NovaJackpot Casino
vor 1 Jahr

I submitted a withdrawal request on 31st March but have yet to receive any funds. I have contacted customer support multiple times a day and get the same excuses - financial department is very busy, your withdrawal is at the top of the queue, one customer service person said I needed to send verification documents but this facility isn't available or required in my account see picture. I just want my money so I can close this account.

AskGamblers
vor 1 Jahr

Dear @Fitzer60,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 1 Jahr

Hello,

Thank you for bringing this to our attention.

We can confirm that your withdrawal has been processed.

Kind regards,
Novajackpot Team

vor 1 Jahr

My withdrawal has been processed thank you. I have closed my account with Novajackpot

AskGamblers
vor 1 Jahr

Dear @Fitzer60,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

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  • 29 von 29 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 658 USD Durchschn. Betrag

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