Mystake Casino - 210 EUR missing

Amount total is 260.48EUR.

Had an email last night, at midnight GMT

Please be informed, that the relevant team has been notified regarding your request. Kindly, wait for their response.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

I have had no contact with the casino since being told.

"Please be informed, that the relevant team has been notified regarding your request. Kindly, wait for their response."

Hello,

We looked into the player's account and found out that all the above-mentioned withdrawals were transferred successfully.
Right now, the user has a withdrawal request made on 25.01.22 It will be processed soon as payouts might take 3 working days.

Kind regards,

Thank you.

Please provide the transaction hashes as the money has still not arrived in my wallet.

Hello SUDOHH,

As soon as we understood that you didn't get funds even though transactions were successful according to our system, we thoroughly investigated the case. As we found out Ethereum didn't approve transactions due to the amount limit. Please see the attached photo as proof.

We have two ways right now.
1. We'll try to process the transactions one more time in the same way, however, there is a chance we get a negative result as before.
2. We'll return the money to your Mystake account and you will make a withdrawal with another payment method, for example, Bitcoin or Bank transfer (SEPA)

Please let us know your decision.


Kind regards,

Thank - you.

Please refund the amounts and I will try again with my Bitcoin wallet instead

Thankyou the money has now been transferred to my bitcoin wallet.

Thanks for all your help.

Please close this complaint down

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.