So I am very disappointed with this casino.
At least as far as the payout methods and speeds are concerned. The customer experience is in need of a major overhaul at this point.
The verification process has been smooth and instant.
The payout process that follows, however, did not.
I have been waiting for more than 4 days for my withdrawal of €850 (now) to be processed, either it is rejected without giving any reason even though I have entered the data correctly or it is stuck in " verification pending" status. And every time the withdrawal is rejected, it has to be resubmitted and the time is delayed again by a day.
The obviously automated mail always just says: withdrawal not possible, please try again or use another withdrawal method.I have tried it 3x via bank transfer (correctly entered in my opinion (and also again from the support to confirm which data belong in the form) - the reason for the rejection I do not know) and now via bitcoin.
On inquiring with support, was always just referred, put off, etc. Always they refer to the billing department.
If they were overloaded and all processes would happen manually, it would have come to no rejection, because this would have to be triggered manually also !?
I am currently still waiting for my payout to the method Bitcoin of request ID 39006235 and no one can tell me the exact status. Promised feedback from the billing department that should show me the reasons there was also not yet
I am really afraid that I will not see my money anymore;-((
But I have to say that the support/chat staff can't do anything about it (they are always very friendly and try hard - they just can't do anything), but I find it a bit strange that there is no direct line from them to the billing department for clarification cases.
I am very curious about how my case will be solved. If the case is solved then;-(
