Mr.Bet casino - Verify and withdraw

Hello MONTRIXSHOP7,

You are currently undergoing the verification process. To proceed, please provide proof of the transaction for 400.29 CAD made on July 5, 2024, at 09:05:12 UTC. This should be a receipt or invoice that includes the account holder's name, as well as the date and time of the transaction.

Thank you for your understanding and cooperation.

Thanks to this complaint after so many days they finally verified account now they want to verify payment method I send the transition screen and they system reject it

After two weeks so many documents , maybe thanks to these complaint something moved , they asked me to verify payment I send the screen of the bank and from the email received of the payment and their system rejects me and one of their agent writes me absurd things that they need other documents like residence permit and the work contract with payroll and also the sheet documenting that I paid taxes... I don't intend to send all this personal information I have already sent so many and all the ones they were asking for

Dear MONTRIXSHOP7,

Thank you for your submission. We have reviewed the documents you provided and noticed a couple of issues:

- The screenshot you uploaded does not include your name or the date of the deposit.
- For the required document (Residence Permit) , no files were uploaded.

Please provide the necessary documents with the required details at your earliest convenience so we can proceed with your request. If you need further assistance, feel free to reach out.

Dear @Montrixshop7,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

But why do you say untrue things ???? I did not send screen but my account statement in pdf !!!!e on the screen sent in precendenza there was the name and date !!! And I also sent my residence permit as you requested " although I think and absurd to send it to the casino ",

Dear MONTRIXSHOP7,

We are currently waiting for an update from the responsible department regarding your case. If you have any urgent inquiries, please feel free to reach out to our support team via chat or email us.

Thank you for your patience.

Hi I sent the documents as they requested , I have already currently sent my statement from banka and credit card , my driver's license is residence permit but no results from mr bet , helpoo!

Dear MONTRIXSHOP7,

If you have uploaded the requested documents following our last request, you can now expect the results of their verification. We thank you in advance for your patience.

Should you have any specific questions, please do not hesitate to contact our support team via email or chat.

I am still waiting for verification

Dear MONTRIXSHOP7,

Thank you for your recent submission. Unfortunately, the document you uploaded is not accessible for us. Specifically, the statement itself cannot be opened. Additionally, the document you previously sent as a residence permit was not suitable for that purpose.

Please provide a valid document that meets the requirements for a residence permit. We appreciate your cooperation and understanding.

Dear @Montrixshop7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.