Mr.Bet Casino - Verification timeframe

Mr. bet now claims my Id is a screenshot when it is not a screenshot. it is a regular image of my ID i uploaded

Dear Alekharroch,
Currently you have been asked for a document confirming your identity. Last time unfortunately you uploaded screenshots, so the document was not accepted. We ask you to upload an original photo of the document in good quality in full size without cropped edges.

You also have an active address change procedure at the moment. Unfortunately, when answering the verification questions, you did not specify your new address, so a colleague from the support sent you an email and a message in your game profile with the clarification. Please check your email and clarify the information about your current address, or contact the support team in online chat.

If you have any questions - we will be glad to help you.

the identification documents i submitted twice are in fact not screenshots. they are the original pictures i have that i submitted.
secondly i already submitted the correct address via live chat a while ago . it is the same one as on my ID document. I've resent you an email outlining my address once more even though i did it previously via live chat properly (even though you claim i didn't , which is untrue).
I've attached all the ID documents I've already submitted to your casino in this thread as proof . both were rejected.

Dear Alekharroch,
We kindly ask you to upload a proof of identity document in good quality to the verification page. Verification takes place only through the verification tab on the website.

We also want to inform you that your address has been successfully changed today. At this point you only need to upload a full size photo of the proof of identity in good quality to the verification page.

We will be grateful for your cooperation. In case of questions we are always ready to help.

i have now reuploaded the same Identity documents that i attached in this thread, since they are perfect quality and full size and original.

Dear Alekharroch,
Unfortunately you have uploaded a low quality document again. We ask you to upload a good quality document and not to edit the document. We advise you to take a photo of the document directly on the verification page (our system allows you to do this on the website in the document upload tab).

dear Mr.bet,
as you can tell from the ID pictures i uploaded in this thread. the quality of the picture are perfect and in high resolution. there is no reason for you to say that its low quality when I've proved over and over again that it is perfectly fine. please refer to the pictures I've submitted in this thread s it is the same ones i uploaded on your website.

Dear Alekharroch,
Due to the protection of the personal data of our users, we are not allowed to upload documents from our verification system.
Your uploaded documents are of small size and unfortunately of poor quality. For this reason we ask you to take a photo of your documents from the verification page on our website directly, and if all the text is readable and the document meets all the requirements - it can be accepted.

We ask for your co-operation in this case and would be grateful.

i have proven over and over again that the multiple pictures of the ID's are not poor quality or small size. please refer yourself to the pictures i attached in this thread, those are exactly the same pictures i submitted to your website.

i have submitted the picture directly from my phone now. this is the 3rd or 4th time im submitting the ID pictures since you have continuously refused to accept them even though they have no issues at all

Dear Alekharroch,
we thank you for uploading the documents, they are now in review. As soon as there will be news about the verification - we will immediately notify you in this thread, by email and in the game profile.
Thank you for your patience.

Dear Alekharroch,
we are grateful for your patience and are glad to inform you that the verification was successful.
Your withdrawal request was processed by us today.

If you have any questions, we will be happy to help you.

Dear @alekharroch,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.