Mr.Bet Casino - Verification Problems delayed

Dear EFISIO64,

To address account concerns, we kindly request the following documents:

• Residence Permit: Upload a copy (e.g., "karta pobytu" for Poland).
• Payslip: Provide a recent payslip.
• Employment Contract: Share a copy of your current contract.

These documents help verify your residence and tax compliance. Upload

For assistance, contact us at [email protected] or in live chat.

Thank you for your cooperation.

Dear Mr. Bet Team,

I sent you today 27.12.2023 my residence permit by e-mail, which I received as an EU citizen (Italian living in Germany) at the residents' registration office. With stamp and signature. I hope this can help you further.

Best regards

Dear EFISIO64,

I hope this message finds you well. We appreciate your cooperation in addressing the account concerns you've raised with us. However, we regret to inform you that the document you previously provided does not fully match the specified requirements.

To proceed with the resolution of your account concerns, we kindly request that you provide the following documents:

Residence Permit: Please upload a copy of your residence permit. For example, if you are in Poland, a document such as "karta pobytu" would be suitable.

Payslip: Kindly provide a recent payslip that reflects your current financial status.

Employment Contract: Share a copy of your current employment contract to help us better understand your professional situation.

If you have any questions or encounter difficulties during this process, feel free to reach out to our customer support team.

Dear Mr.Bet Team,

I sent you my employment contract today 31.12.2023, this document meets all your requirements with stamp and signature. I hope the verification will then be completed. Thank you very much

Best regards

Dear EFISIO64,

Unfortunately, the document you provided did not meet our verification requirements. Please submit a pay stub for further processing.

Thank you for your understanding.

Dear @Efisio64,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hello, I'm still on vacation for two days, unfortunately no one answers me, which is why I now have to write one here, I will send the documents to Mr. Bet as soon as I'm back from vacation. Best regards

Dear ASKGAMBLERS,

We would like to inform the player that the verification process is still pending, as we have not yet received the salary statement. Given that the verification delay was not due to technical issues on our end, we consider the initial complaint irrelevant. Please note that the player can still proceed with the verification even after the complaint is closed. However, we cannot control the timeframe for when the necessary documents will be uploaded.

Appreciating the player's cooperation, we look forward to completing the verification process.

Dear Mr.Bet team, I sent you a current payroll from my employer today on 14.01.2024
hopefully the last missing document. I now have them

-A proof of residence sent by the residents' registration office (not accepted)

- my employment contract (not accepted)

- my payslip

I hope all documents are complete. Best regards

Dear EFISIO64,

Thank you for providing the additional documents. We have transferred your current payroll, along with the other documents, to the appropriate department for verification. Kindly bear with us and wait patiently as our team reviews the submitted materials. We appreciate your cooperation.

Hello dear Askgamblers team,

Unfortunately, the problem has not yet been solved. I have now really submitted all the documents that were requested, the last document on 14.01.2023 now I am waiting for a response from Mr.Bet. I was told I should wait now.

Thank you very much for your effort.

I hope we have solved the problem soon.

Best regards

Hello EFISIO64,

Thank you for reaching out to us, and we appreciate your patience in this matter.

We apologize for any inconvenience you may have experienced. Rest assured that your request is currently in process. Our appropriate department is diligently reviewing the documents you submitted on 14.01.2023. We understand the importance of a timely resolution, and we will make sure to update you as soon as we receive a response from Mr.Bet.

We appreciate your understanding and cooperation in this matter. If you have any further concerns or questions, please feel free to reach out to us. We are committed to resolving this issue for you as quickly as possible.

Hello Askgambler's team, I have now been successfully verified after almost 3 months, now the payout is still pending. I hope this works without any problems.

Thank you very much for the communication and cooperation with Mr.Bet, they helped me a lot.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Efisio64,

In case there is an issue with the payment, please feel free to contact our team and request a reopening of the complaint.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Mr.Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear ASKGAMBLERS,

The user's account was verified on 19th February 2024. The user had a successful payout of 1000 euros on 20th February 2024. As the funds were available for gaming on the balance during the withdrawal process, the user decreased their balance by playing and only withdrew a portion of the amount mentioned in the complaint.

Dear @Efisio64,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.