Mr.Bet Casino - Verification of my account is dragging on, and they still have a hold on my funds

Dear @mariano84,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Once again they refused the documentation, and asked for new documentation, another 48 hours have passed and once again nothing, this casino is an authentic fraud.

Once again the documentation they requested was refused, I sent the 2023 invoice which is valid for one year with my address, and the PDF of the account statement from which I made the deposit at the casino, and which they refused because the documentation did not It may be more than 3 months old, but one is valid for a year and the PDF was created today.

Dear MARIANO84,

Thank you for reaching out to us with your concern. We appreciate your prompt submission of the requested documents for verification. We understand your frustration regarding the recent refusal of the documentation you provided, and we'd like to address this matter.

Our verification process is subject to certain regulatory requirements, which can at times lead to additional requests or adjustments to the submitted documents. In this case, while the invoice you provided is indeed valid for one year, the requirement for the account statement is that it must not be more than three months old.

We apologize for any inconvenience this may have caused. Please rest assured that your case is under review by the relevant department, and they will manually assess your documents. If any further requirements are necessary, they will reach out to you promptly.

If you have any additional questions or concerns, please don't hesitate to reach out to us.

Good afternoon MR bet. The bank statement and PDF form was made today and is from this month, it is the only way to verify the deposit from the 10th of this month that has my name on the bank statement.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Once again the documents were refused, saying that they must have my full name, and I even sent letters from the government and these guaranteed to have my full name, and once again they refused, saying that I could not use someone else's name. This casino is a fraud authenticated by thieves who only want our money and access to our documents for illegal acts, for some reason they have their license revoked.

Dear MARIANO84,

We appreciate your recent document submission on October 25, 2023, and we understand your concerns. Rest assured, we are not a fraudulent operation. We have a thorough verification process to ensure the safety and trustworthiness of our services.

While we did prioritize the review of your documents, we are currently experiencing a high volume of requests, causing some delays. We apologize for any inconvenience this may have caused.

Regarding your documents, our verification process requires documents to display your full legal name. We acknowledge your government letters, but sometimes rejections occur due to specific formatting issues related to legal and regulatory requirements. We operate under strict regulations and industry standards.

Your understanding is valued, and we are working diligently to complete the verification process as quickly as possible. If you have any questions or concerns, please reach out to our customer support team for assistance.

you guys are full of < inappr­opr­iat­e co­ntent removed >, I've tried 6 times and 6 times I was refused, with letters from the government with my full name and full address, with bank statements and telephone statements all in pdf as you request, and I always get rejected, you lie when you say that I don't use my name when in reality my full name is everywhere, you guys are full of < inappr­opr­iat­e co­ntent removed > and you can't be trusted because you won't pay me and that's the truth, so I'm going to advise everyone not to trust on your platform, because to get the money from the deposit you do it right away but to pay for all the problems and then some. I've had enough of your incompetence, your lies and your < inappr­opr­iat­e co­ntent removed > and I'm going to file a complaint against you on every possible platform including combating cybercrime because what you do is fraud and coercion.

Dear @mariano84,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Dear ASKGAMBLERS,

We want to inform you that the player's account was verified and the withdrawal was processed successfully.

It's about time I just feel sorry for the bureaucracy and the poor explanation and the time wasted on both sides, however the case is closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.