Mr.Bet Casino - Verification delays Jan2024

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Mr.Bet Casino

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$ 1600

vor 1 Jahr

Won $1.6k nzd on mr bet.

48 hours after creating a withdraw they asked me to verify my account.

I supplied the documents and 48 hours later get told my id photo was clear enough and my proof of address was not valid.

Fair enough, so have submitted new documents.

It has now been over 80 hours and still no response if my documents have passed verification.

I ask support about the status regarding verification but they cannot help has they seem to not have any insight into that department.

Just would wish that verification took quicker and does feel like mr bet casino is purposely delaying any way possible so they do not have to pay out my winnings.

Hopefully this issue can get sorted and I can withdraw my winnings.

Cheers.

vor 1 Jahr

Update. Account was verified yesterday which is great to see. I received a message saying they had verified my account and processed my withdraw.

Then a couple hours later my withdraw got declined. I asked support and they said it was due to ‘technical problems’.

I asked them what I should do and they said they will pass my problem on and message me once there is a solution.

24 hours on and still no message back to solve my withdraw problem.

I have created a new withdrawal to etherium and hopefully this one works this time. Will let you know.

Cheers.

vor 1 Jahr

Dear LONGJOHNSILVA,

Verification has been successfully confirmed, and your withdrawal request has been duly processed.

vor 1 Jahr

Correct. Although the process was long and stressful I have received my money.

Mr Bet if I could give some feedback I think your website could be a really reliable gambling site. You guys just need to hire some more workers to help customers get verified and withdraw funds faster.

Long wait times can be stressful for customers.

Thank you.

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 1 Tag Durchschn. Antwortzeit
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