Mr.Bet Casino - Not possible to withdraw funds

Dear @nside25,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Amount is €125

Dear All,

The client is struggling to create a withdrawal request. There is no withdrawal request application for us to process. Now we are searching for the solution of this issue. We'll keep you updated!

Best regards,
Mr.Bet Casino team

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers team,

We asked the user to provide us with the device, browser, versions and URL where he sees the error by creating withdrawal request.
Our appropriate department will give a response shortly.

We know how important efficiency is in resolving complaints, so we will notify you of the resolution as soon as we receive it.

Best regards,
Mr.Bet Casino team

The issue has not been resolved. 5 days ago i was approached by them and they asked things they wrote above. Since then nothing

Dear Askgamblers team,

We need more time to investigate this issue. We have not received a reply from our appropriate department, but we will try to speed up the process.

Best regards,
Mr.Bet Casino team

Its been 2 weeks and they still can't resolve the issue. @askgamblers Why they are now given extra 96 hours?

Dear NSIDE25,

We regret to inform you, but the payment method you tried to withdraw before is now disabled due to technical reason. We also noticed that you've lowered your balance while playing. As a loyal casino we want you to be satisfied with our gaming club and services, that is why we'll return your balance to 125 Euro and suspended your account.

You will have acces to your account and will be able to claim withdrawal requests and pass the verification (if required). After the issue is resolved the full access to the games will be restored.

You may now make a withdrawal request with the one of the alternative payment methods.

Best regards,
Mr.Bet Casino team

Payment has been received. Issue resolved. Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.