Mr.Bet Casino - No response on emails and withdraw request pending

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear DJLAIMI,

I wanted to inform you that your GDPR data change request is now active in our system. This means that it's currently being processed with high priority. As per GDPR guidelines, such requests may take up to 28 days to be completed. We appreciate your patience and cooperation throughout this process. If you have any further questions or concerns, please don't hesitate to reach out.

I uploaded the electricity bill 2 hours ago, but i find it very strange that i was fully verified until today.
I wanted to change my adress already 3 weeks ago and i sent you my new adress details.
Your casino also accepted a withdrawal request 2,5 weeks ago. So it‘s really not so nice that you write it can take uo to 28 days to get my adress changed.
I also didn‘t receive any answers to my emails which i wrote to your „casino manager“ Ryan…
Support is not good at all - sorry to say that.

Dear ASKGAMBLERS,

We are writing to inform you that the user's account has been fully verified as of April 18, 2024.

Dear @Djlaimi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My withdrawal requests from the 5th and 6th of April are still not accepted. Just the smallest one from the 7th of April… why?

Dear DJLAIMI,

It seems like your withdrawals are indeed undergoing processing. Typically, once we send them, it takes up to 5 business days for the provider to complete the process. Since your withdrawals were sent on the 18th of April, you can expect them to be fully processed by the provider within the next few days.

However, if after this timeframe, your payments are still in process, please don't hesitate to reach out to our support team for further assistance. We're here to help ensure everything gets sorted out for you.

Thank you for your answer, i will wait then!

Dear DJLAIMI,

Please contact our support team if the withdrawal status remains unchanged by the evening of April 24th. Thank you for your patience.

The status is still unchanged….

Dear DJLAIMI,

We are pleased to inform you that your withdrawal request has been successfully processed as of April 25, 2024. The funds have been transferred to your designated account.

If you have any further inquiries or require assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing our services.

Thank you, everything is fine now.
Thank you askgamblers and thank you Mr.Bet Casino!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.