Mr.Bet Casino - My passport is not accepted

Dear @wien1967,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

thank you for the email I made 5 screenshots of this meeting and replies from this casino and every time the reply is the same
I also send you my passport which I sent to this casino and you see that it is an official document that is accepted everywhere except in this casino
The reason why this casino doesn't accept my document is just because I want to have my winnings paid out, that's my opinion, I've photographed and sent my passport several times but every time it's rejected
I have been in casino online for almost 20 years and have never had any problems with my documents, it is only these casinos that cause problems with my documents

I registered in this casino and had my account verified with exactly the same documents and these documents were accepted but now this casino wants my documents back after months which is illegal
I ask them for help because I don't know what else I should do
I don't have any other passport and this is a legal Croatian passport
I would like to thank you in advance and wish you all the best
Kind regards. Stajcer

Dear WIEN1967,

We apologize for any inconvenience, but it appears that the screenshot you previously uploaded for verification cannot be accepted. To successfully verify your identity, we kindly request that you upload a photo of your identity document with all four corners clearly visible. Additionally, please ensure that the photo is no older than three months from the current date. This will help us complete the verification process accurately and securely. If you have any questions or encounter any issues, please don't hesitate to reach out for further assistance. Thank you for your cooperation.

Hello
These are not screenshot images but taken directly from my web cam and what you write here is an absolute LIE and you also pointed it out, I am not the only player who has the same problems as me because this casino wants to have absolute time before our winnings are not paid out Instead of letting players gamble away their winnings, I am sending proof here that this picture is not a screnshot but a recording directly from my web cam.
I will not send any more pictures because in this photo you can see all 4 corners and clearly prove that they and the same people are acting, all other excuses from this casino are absolute lies

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear WIEN1967,

Thank you for your response. We appreciate your commitment to resolving this matter, and we understand your concerns.

To move forward with the verification process and address your concerns effectively, we kindly request that you provide the necessary documents for verification. While we acknowledge your statement about the images being directly from your webcam, we must follow our standard procedures to ensure compliance and security.

Please upload the requested documents so that we can proceed with the review and verification of your account. This will help us better understand the situation and work towards a resolution.

We value your cooperation and hope to resolve this matter to your satisfaction as soon as possible. If you have any questions or need assistance with the upload process, please feel free to reach out to our support team.

Dear @wien1967,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Thank you ASK GEMBLERS for your help but that doesn't help against this online < content removed >, I did everything right but it's still not acceptable, we players are on our own against such casino mafia and nobody will help us, they're just writing lessons, otherwise it doesn't matter I have already blocked my account at this MR BET Casino < content removed > and lost this winnings in 5 minutes because I don't want to have anything to do with such < content removed > Casinos in the future, it's not about this winnings for me, it's about justice, but there is something like that here NOT, thank you again

Dear @wien1967,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.