Mr.Bet Casino - MrBet rejects every passport picture

Dear DOBR81VULE,

It seems like you've uploaded passport photos in low resolution, making it difficult for us to verify them properly. For a smoother verification process, we recommend taking a new photo with your phone and uploading it directly to the verification tab. This should ensure a clearer and more accurate image for verification purposes. If you encounter any issues or have further questions, feel free to let us know!

I have now uploaded a photo with 300dpi-resolution. I hope, this fits now for you.

They rejected my passport photo again even though it has a resolution of 300dpi. What's their excuse this time? That's not serious!

They rejected my passport photo again even though it has a resolution of 300dpi. What's their excuse this time? That's not serious!

I tried to upload the photo, but the quantity is higher than the allowed 5MB-size.

I tried to upload the photo, but the quantity is higher than the allowed 5MB-size.

After I uploaded a 300dpi photo of my passport, Mr.Bet simply blocked my account. This “violation” is pointed out:

Your account has been blocked for the following reason "3.1.3. You must provide all mandatory information requested in your registration form, in particular information about your identity, your address and your contact details, including a valid email address, your place of residence, your telephone number and your date of birth.

Please do something to get this casino closed. Totally dubious. As long as you make deposits, everything is fine. As soon as you want to withdraw, the problems begin :-(

Dear Mr.Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

We have sent the explanation along with supporting evidence to the email provided. We appreciate your consideration in this matter. Thank you.

Dear AskGamblers,

I hope I get the information too because I am very interested to know, what Mr.Bet means about the alleged violation of their policies.

Thank you
Dobrila Vuleta

Dear @dobr81vule,

Rest assured that the AskGamblers Complaint Team is in contact with the Mr.Bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear DOBR81VULE,

We're currently awaiting an update from the regulator regarding the evidence provided for the violation. They'll review the proofs and provide us with a conclusion. We'll keep you posted once we have more information.

Have to wait for the decission of AskGamblers. Thank you

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.