Mr.Bet Casino - Mr Bet Casino phone number verification issue

Dear @TYLERFL24,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello,

I am trying to withdraw $597.17CAD from my account. I can't withdraw the funds until my phone number is verified, however the verification is not working, and they have not been very helpful with finding a solution for me.

Thanks,
Tyler

Dear AskGamblers,
The phone number that the user wants to verify is a landline number. Such a number cannot be used on our website; the user needs to enter their mobile phone number and verify it. The user can use an alternative mobile phone number.

If they have any difficulties with this, the user can always contact our support team and we will help them with this as quickly as possible.

Dear @TYLERFL24,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required info.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello,

I have attached a copy of my cell phone bill from Bell Mobility, which clearly proves that my number is a mobile phone, and NOT a landline. It is my personal cell phone, I dont have a landline.

Dear Tylerfl24,

We appreciate your cooperation and the document you provided. We have forwarded your phone number verification issue to the relevant department and will notify you as soon as we receive a response.

Dear Tylerfl24,

Please try sending the SMS to your number again and provide feedback to our support team if you encounter any difficulties.

Dera AskGamblers,
The user succeeded in confirming their phone number and is currently undergoing verification on our website, so the issue regarding number confirmation has been resolved.

Dear @TYLERFL24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

My phone number was successfully verified and my money was successfuly withdrawn.

This issue has been officially resolved.

Thanks for your assistance with this.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.