Mr.Bet Casino - Long time player Re Verification of every documents

Dear BJBABY,

Your GDPR data change request is currently active and may take up to 28 working days to process. We recommend submitting such requests regardless of verification status to ensure your account information is up-to-date. Once the GDPR request is processed, the verification will continue. We have expedited your GDPR request on our end and are awaiting an update.

I received an email saying that my address has been changed.

Again you ask me for ID.

I sent you my driver licence several time lol and I sent you a government card (health care) which you declined in your previous email.

So I’ve try to send you again, front and back, my driver licence.
Once done… your website is telling me that the system can’t verify my documents because I’ve tried too many times.

Please see attached screenshots.

I want Mr Bet to take my ID, the driver licence that I sent thru their website + thru email to their support address and please verify the account accordingly.

Please 🙏 let’s make some magic

Received an email following last post saying they are working on it.

But still have to wait and wait…

I really want to comply and work with them to fix it once and for all…

3000,00$ still jammed in their system. 😫😫

They already have my drivers ID. I know I sent my healthcare card before, but I sent multiple times the drivers licence.

I’ve received an answer earlier today saying that my drivers licence is rejected because it’s a picture took couple weeks ago.

I’ve try to explain to support that I don’t have the physical card with me anymore because I’ve been caught by the police for a DUI. But those photos are legit and recent, the drivers licence itself isn’t expired or nothing.

The only other document they accept and that our country / province gives, is the passport. Unfortunately, my passport is expired since 2023. But the document itself should be enough… it’s the same photo, same face, same info you will find on the drivers licence.

Support didn’t want to escalate the case to a manager.

We gotta find a solution that doesn’t need me to review my passport or wait to get back my drivers licence in a couple of months, it’s insane.

Just a quick reminder that my account has been already verified correctly in the pass. I’m a long time player at their casino.

See attached files for proofs of my sayings.

Thanks for your help

Dear BJBABY,

We have reviewed your previous document submissions and found that they were rejected because you provided a type of document that we do not accept. Currently, the verification page needs updating, and we have sent a request to the responsible department.

Thank you for your understanding and patience.

Mr Bet doesn’t answer the latest post I wrote.

I’d like a solution to the present problem.

Dear BJBABY,

The quality of the documents you previously uploaded was low. We require documents in better quality to proceed. Additionally, there have been no new document uploads from you since 24.05. Please upload the necessary documents at your earliest convenience.

Thank you.

Dear @BJBaby,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required info.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I just sent perfect pictures of my ID.

Dear BJBABY,

We regret to inform you that your Proof of Identity (POI) document was declined due to the low quality of the provided image. To ensure a successful submission, please ensure that the text in the document is clear and easy to read. Additionally, there should be no highlights or stains on the photo.

Here are some tips for retaking the photo:

Ensure Clarity: The text on the document must be legible. Avoid any blurriness.

Avoid Highlights and Stains: Make sure the photo is free of any bright spots, reflections, or marks that could obscure the text.

Show All Four Corners: Capture the entire document within the frame, making sure all four corners are visible.

Please retake the photos with these guidelines in mind and resubmit your document. Thank you for your understanding and cooperation.

< offensive content removed >

Dear BJBABY,

We see that you uploaded new documents today. They are currently pending review by the appropriate department. Thank you for your patience as we complete this process.

Dear @BJBaby,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Issue is now fixed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.