Mr.Bet Casino - I have been trying to withdraw my funds from my account

I would like to clarify that the requested information has already been provided as part of my complaint.

The screenshots of my correspondence with Mr.Bet Casino, including dates, times and email addresses, were already submitted.
The core issue is not missing evidence, but contradictory and inconsistent responses from the casino, as well as repeated rejections of valid and clearly scanned documents.

I kindly ask the AskGamblers Complaint Team to re-review the already submitted materials and inform me specifically if any additional document is still required.

Current status update:

I have submitted my passport as a PDF document, which was properly scanned and accepted.
After that, I submitted my account statement/payment proof as a PDF file, but it was rejected immediately by the system, without any clear explanation.

This is the current status of my verification process.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGablers,

Thank you for your help with this complaint. At the moment, the user is in the process of changing their address. For our part, we are doing everything we can to speed up the process, although the timeframes are still within the usual range. As soon as we have any news on this matter, we will let you know immediately.

If you have any questions, we will be happy to help.

Hello,
Update:
After the contact, the casino reacted immediately and successfully updated my address today.(30.12.2025)
My verification documents are currently under review.
I will update you as soon as there is further feedback from the casino.

Dear AskGamblers Team,

I would like to inform you about a new issue regarding my ongoing complaint against Mr Bet Casino.

Mr Bet has rejected my passport, which I submitted as a PDF file through their verification page.
The reason given for the rejection was that screenshots are not accepted.

However, this is incorrect, because:
• The document I uploaded was not a screenshot
• It was an original PDF file of my passport

Despite following the casino’s instructions carefully, my document was still rejected.

For additional context:
• My passport has already been submitted multiple times
• My address change has already been confirmed
• The requested Paysafecard deposit of €50 from December 4th was completed, and the proof was provided
• Nevertheless, my verification keeps getting rejected without a clear or consistent explanation

From my point of view, this rejection is not justified, as I complied with all the stated requirements.

I kindly ask you to take this information into account in my complaint and, if possible, contact Mr Bet to clarify that no screenshots were submitted, only PDF documents.

Thank you very much for your assistance.

Kind regards,
Ayhan Bolat

Dear Abolat1989,

Please note that the document you uploaded has been rejected because it was scanned. If a document is uploaded in PDF format, this does not mean that it is the original. Unfortunately, in your case, it was a scan.

We ask you to upload a photo of the document in good quality, so that all four corners of the document are visible, not on a white background. Such a photo can be accepted.

Dear @abolat1989,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear AskGamblers Complaint Team,

I hereby confirm that I have provided the requested verification documentation to Mr.Bet Casino.

The passport image was taken directly with my mobile phone as a live photo.
It is not a screenshot, but an original and newly taken photograph of my passport, uploaded specifically for verification purposes.

Please let me know if any additional information or documents are required from my side.

Thank you for your assistance.

Dear AskGamblers Team,

I have attempted multiple times to verify my ID with Mr.Bet Casino – as a scan, photo, and live photo. Unfortunately, all attempts have been rejected. The latest reason given is that the document “does not meet the requirements.”

I am unsure how to successfully complete the verification, as I have already tried all possible formats. I kindly ask for your assistance or guidance on how to proceed so that my verification can be accepted.

Thank you very much for your support.

Dear AskGamblers Complaint Team,

I would like to inform you about the current status.

I have now uploaded a new photo of my passport, taken directly with a mobile phone (not a scan, not a screenshot, and not a PDF).
For this photo, I used my father’s phone, as it is a more modern device with better camera quality.

The photo shows the passport clearly, with all four corners visible and in good quality.
I hope that the passport will now be accepted and successfully verified.

Thank you for your support.

Hello AskGamblers Team,

I would like to provide a short update regarding my complaint.

MrBet has confirmed today that my account verification has been successfully completed and all documents have been accepted.
According to the casino, my withdrawal request is currently under review by the relevant department.

I will keep you informed once there is any progress regarding the withdrawal.

Dear Abolat1989,

Your withdrawal request has been reviewed by the relevant department and processed successfully.

Please note that, in accordance with our General Terms and Conditions, a weekly withdrawal limit of 5,000 applies. As this limit has been reached, the next withdrawal will be available for processing on 13 January.

Should you require any further assistance, please do not hesitate to contact our support team.

Dear @abolat1989,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Hello AskGamblers Complaint Team,

I would like to confirm that I consider the complaint resolved from my side.

I have received the first payout today in the amount of €3,000. The remaining €12,000 are still being processed. I have contacted MrBet via live chat today and received confirmation that further payouts of €3,000 will be processed weekly until the full amount is paid.

I would like to sincerely thank the AskGamblers team for your support and assistance throughout this process. Your help was very valuable and appreciated.

In the end, the issue with MrBet has been resolved.

Kind regards,

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Mr. Bet Support Team,

I am contacting you once again regarding my withdrawal with a total amount of €15,000, which was split by Mr. Bet into five separate withdrawals of €3,000 each.

One of these withdrawals has already been successfully processed:

– Transaction ID 79015007 – Status: Successful (05 January 2026)

Regarding the remaining withdrawals, I would kindly like to ask whether they are still awaiting internal approval or whether, due to the manual splitting, they may not have been processed automatically.

For your internal review, please find below the transaction IDs of the currently pending withdrawals:

– Transaction ID 79015011 (25 December 2025) – Status: Under Review
– Transaction ID 79015010 (25 December 2025) – Status: Under Review
– Transaction ID 79015009 (25 December 2025) – Status: Under Review
– Transaction ID 79015008 (25 December 2025) – Status: Under Review

As the withdrawal was split by your system/support team, I would like to ensure that the remaining withdrawals are correctly assigned internally and have not been unintentionally left pending in the background.

I would appreciate it if you could please review this matter internally, forward it accordingly, and provide me with a brief update on when the next withdrawal can be expected.

Thank you very much in advance for your support.

Dear abolat1989,

The next withdrawal date is January 20, as a limit has been applied. If you have any additional questions, please contact support.

Dear @abolat1989,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

thank you for checking in regarding the status of my complaint.

At this moment, I kindly ask that the complaint remains open. While I have been informed by Mr. Bet that the next withdrawal is scheduled for January 20 due to an applied limit, I cannot yet confirm that the issue is fully resolved.

The reason for my concern is that the previous withdrawal was also scheduled for a specific date (January 13), but it was delayed by an additional week. Because of this experience, I am unsure whether the next announced payout date will be met or if there will be another delay.

For this reason, I would prefer to keep the complaint open until all outstanding withdrawals have been successfully processed and the funds have been received in my bank account. Once everything is completed without further issues, I will be more than happy to confirm that the case can be closed.

Thank you very much for your understanding and continued support. I will keep you informed of any updates.

Dear abolat1989,
Please pay attention to the rule regarding limits that you agreed to when registering: 3.6.1.The maximum withdrawal amount processed to any given player is EUR 5,000 (or the currency equivalent) per week and EUR 15,000 (or the currency equivalent) per month, starting from the date of the last withdrawal, unless otherwise stated.

Your next withdrawal request can be processed from tomorrow.

Dear Support Team,

thank you for your message.

I understand the withdrawal limits mentioned in rule 3.6.1.
However, my concern is not about the limits themselves, but about the delayed processing of my pending withdrawals that were already approved and split by the casino.

As advised, I will submit the next withdrawal request tomorrow, but I kindly ask you to confirm that all remaining pending withdrawals are still correctly registered in your system and will be processed accordingly.

Thank you for your assistance.

Hello AskGamblers Team,

I would like to provide an update regarding my case.

The withdrawal of 3,000 EUR has been successfully credited to my bank account today.
At the moment, everything is fine.

I am now waiting for the remaining two withdrawals, which are scheduled according to the casino’s withdrawal limits.

For now, everything is in order.
Thank you for your support.

Dear @abolat1989,

Following your confirmation of a successful receiving installments, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.