Mr.Bet Casino - I have been trying to withdraw my funds from my account

I would like to clarify that the requested information has already been provided as part of my complaint.

The screenshots of my correspondence with Mr.Bet Casino, including dates, times and email addresses, were already submitted.
The core issue is not missing evidence, but contradictory and inconsistent responses from the casino, as well as repeated rejections of valid and clearly scanned documents.

I kindly ask the AskGamblers Complaint Team to re-review the already submitted materials and inform me specifically if any additional document is still required.

Current status update:

I have submitted my passport as a PDF document, which was properly scanned and accepted.
After that, I submitted my account statement/payment proof as a PDF file, but it was rejected immediately by the system, without any clear explanation.

This is the current status of my verification process.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGablers,

Thank you for your help with this complaint. At the moment, the user is in the process of changing their address. For our part, we are doing everything we can to speed up the process, although the timeframes are still within the usual range. As soon as we have any news on this matter, we will let you know immediately.

If you have any questions, we will be happy to help.