Mr.Bet Casino - Extremely delayed verification and withdrawal process with no clear answers

Dear Bunny42,

We understand how important this matter is to you and sincerely apologize for the prolonged waiting time. At the moment, we are in the process of confirming the current status of your verification and related withdrawal request. We kindly ask you to allow us a bit more time while this is being finalized.

I have been waiting for 8 days just for the withdrawal process alone which is supposed to only take 48 hours. Before that the verification was even longer. I have tried to connect with chat support many times and genuinely only received this exact same generic answer with no sort of timeline and no help from them, also essentially the same thing is being said every time.

Please help me on this issue. Thank you. If this issue is not resolved swiftly I intend to reach out to the licensee, thanks.

Dear Bunny42,

Thank you for your patience and for reaching out again. We completely understand your frustration and truly apologize for the delay.

Please note that your withdrawal is currently being processed — we have just received confirmation from the payment provider, and the transaction is now in progress. We’re closely monitoring the situation to ensure everything goes through as soon as possible.

We appreciate your understanding and will keep you updated if there are any further developments.

Dear @Bunny42,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.