Mr.Bet Casino - Doesn't accept my verification info

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear CECILIA63,

Thank you for your cooperation and for agreeing to our terms and conditions during the registration process. We value your privacy and assure you that the information you provided is solely used for verification purposes.

However, we would like to inform you that you still need to go through the verification process. The last time you uploaded documents was on 2023-06-16, and unfortunately, your uploaded document for Proof of Address (POA) did not meet our requirements. We kindly request you to upload a bank statement in PDF format for the entire month or provide an alternative document that meets the POA criteria.

Please note that in order to continue processing your withdrawal requests, it is essential for you to complete the verification process. The required documents are Proof of Payment (POP) and Proof of Address (POA).

If you have any questions or require further assistance, please don't hesitate to reach out to us. Thank you for your understanding and cooperation.

Dear @cecilia63,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

i,ve sent then new documentation. today. and i,m still declined.!!

Dear CECILIA63,

As mentioned in the screenshots, the documents were not uploaded. Please note that the requirements are specified on our website, and all documents must strictly comply with all of them.
In order to proceed with your withdrawal requests, it is necessary for you to complete the verification process. The required documents are Proof of Payment (POP) and Proof of Address (POA).

We are ready to assist if you have any questions or require any help. Thank you for your understanding and cooperation.

Dear @cecilia63,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

another stalling tactic i believe.. i up loaded these documents.. before and a few days ago.. 1 more time!! not impressed at all.. if i would of known.. that u would be doing this bs.. for withdrawls.. never would of played

Dear CECILIA63,

Thanks for your message. We have checked and see no new documents uploaded since 2023-06-16. Please try again to complete the verification process.

i just sent new documents in.. and already u have denied my verification.. with in 10 mins.. do u have a auto deny button when my name comes up or wat.. just pay me my winnings.. so i can be done with this.. and rid of this.. its caused nothing but stress and hardship..as u can see my winnings were way back in MAY!!

this is wat i sent in.. but of course u know that cuz u denied it.. its my proof of address

Dear CECILIA63,

The requirements for the document are specified on the website and visible on the screenshots you uploaded before. The system will accept the proof of address for further checks if it fits the requirements.

thats bs! you want proof of address.. but now ur saying you dont accept screen shots u accepted my pic id.. that has my address on it.. and was a screen shot.& if ur system isnt accepting screen shots NOW.. i suggest u better get that fixed... fkn bs.. just pay me my winnings that i won 2 months ago. so this can be done.. cuz i,m not giving you any more of my personal info.. u have enough info for the address,, so i dunno wat ur problem is. do u enjoy ripping off seniors and causing them undue hardship? do u see the address now??

Dear @cecilia63,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Dear CECILIA63,

We sent you a detailed email with the requirements for the documents and what should be sent as Proof of Payment (POP) and Proof of Address (POA). We would like to point out again that the requirements for the documents should be strictly followed. Otherwise, the documents won't be accepted.

In case you need any clarifications, you can also contact us in the LiveChat. Thank you for your understanding and cooperation.

Dear @cecilia63,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

another stalling tactic?.. i,ve sent new docs in this morning.. and if their not approved this time i will be looking into curaco gaming commissioner site.. this past 2/3 months of being denied my winnings is.. bad business.. and unfair to myself and others.. for THE DENIAL OF WINNINGS..

Dear CECILIA63,

We acknowledge your concern regarding the status of your documents. As per our system logs, the documents were declined on 18th July (UTC), and there have been no further attempts to upload sufficient documents since then. Our support agents have communicated the reason for the decline and requested the necessary documents to proceed. Kindly upload the requested documents at your earliest convenience, and we'll be happy to assist you further.

Thank you for your understanding.

Dear @cecilia63,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

yes i know my documents were declined.. now and for the past 2/3 months.. i have filed a complaint at curaco gaming commissioner about this..tired of this game your playing.. as obviously u dont plan of paying my winnings.. of six hundred and forty three dollars and some cents.. any time soon.. as i feel you keep lying about the verification process.. u have everything needed to verify myself and winnings.. so i dunno wat ur problem is? i changed Camera SETTINGS to ur specification.. still NOT VERIFIED. i sent in NON SCREEN SHOTS..still not VERIFIED.. AND DENIED OF MY WINNINGS STILL!! TO THIS DAY..so u tell me.. i ,ve DONE EVERYTHING ON LIST!!

just sent these in..

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

This complaint has been reopened as per Mr.Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

According to the latest verification status update, instead of documents in PDF format, the user uploaded screen shots of another device on which files in PDF format were opened. Unfortunately, we cannot accept such images, so the documents were rejected and the user was again asked to upload files in PDF format.
We agreed that the PDF format of bank statements with the required deposit to our website and the indicated address is the best option for the user, since photos and screenshots of screens or printouts of statements without bank seals cannot be accepted for verification.

thats bs.. and you know it.. i sent u the documents in Pdf form.. ur just trying to find every excuse not to pay me my winnings!! as its been 2/3 months now.. as word of advice.. start n making your verification process more clearer.. so other players dont have to go through wat i,m going through..STILL WAITING....I hope the whole word reads these complaints..about your site and wat you,ve done.. and havnt done..VERY UNHAPPY FORMER CUSTOMER!!

Dear ASKGAMBLERS,

CECILIA63's account is now verified. She managed to upload pdf files as the appropriate department stated, and those files were accepted. The withdrawal request was successfully processed, and the funds were sent to the user's payment method.