Mr.Bet Casino - Delays with verification

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

The player's account has been verified, with a slight delay due to a GDPR data change request. The first part of the withdrawal is in process, and the second part will be completed by 15/01/2024, adhering to our weekly withdrawal limit.

Thank you for your understanding.

Dear ASKGAMBLERS
It is true that I have received information that my account with Mr Bet has been verified yesterday just before time ran out on them to respond.
I am not aware of the glitch that they are talking about, that caused the delay. I would’ve loved to be in the glitch conversation so as to not worry because of lack of information of what was transpiring. After all, the account is mine and it’s me who is the customer and the player and the plaintiff.
I have gone to my account with Mr Ber and it is confirmed that it is verified.
Part of the funds are being transferred to my account, according to them and the rest will follow on the 15th and the 22nd, respectively.
I am not celebrating yet and you shouldn’t either, because I have not yet received the funds that they are telling us that they have transferred.
The moment I receive the funds, I will update you and possibly toast you with appreciations.
I am still waiting and watching.
I appreciate your help and support so far and I cross my fingers for the hour that the first instalment will land into my Skrill account.
Skrill is supposed to take only 24 hours, but I have heard that there’s maybe about five days waiting and then another 24 hours.
Whatever the case, I am here to stay.
I will get back to you as soon as there is an update.

Dear Askgamblers,

I haven’t received any funds. The Skrill method I used for withdrawal was rejected without explanation.
The message I received was to withdraw again using the same rejected Skrill or use another method.
I tried using card withdrawal method as mentioned on their website, but that one too was rejected. I have tried to communicate with Mr Bet through their chat site and received mostly generic answers that pressed the importance to wait because the answers were with another department.
Yesterday I changed the withdrawal method to the safest and most widely accepted method—Bank Transfer. I still see that the money I initially transferred was returned to my account—that’s the first instalment.
How can they have all these methods of withdrawal on their website when the methods are not working?
The person I spoke to this morning told me that this new bank transfer method that I have now used is under review and I must wait because there’s a delay due to a lot of people withdrawing—the same farce that I was hearing during the challenged verification process.
I need a method that works; unfortunately, no one is telling me a method that works; all they are telling me is go ahead and use the methods available. But withdrawal has failed using the two methods that works in my country and I am in doubt now because Mr Bet has sent me an email telling me that they have very high load and it will take longer. The whole chat seems unbelievably strange for someone with two failed payment methods and wanting answers.
For today, I will keep my cool—but after today, I will be forced to ask the questions in another way.
Furthermore, even the cards that I used to deposit are not welcomed because Mr bet claimed to have issues with card payments. So what works? What is going to work? How are people going to withdraw their money? How am I going to withdraw my money? I have to wait after a failed withdrawal because Mr Bet says there is a lot on their plate and I who have already been struggling with them for three weeks must wait.
Well, I will wait—today.
I have made three withdrawal requests. The first one was calculated for now—50,000kr.
The second payment was scheduled for the 15th of January 2024–50,000kr and then the third is on the 21st of January 2024–50,000. That’s seven days apart, according to Mr bet’s own regulations.
So I am still waiting—for today only, knowing that Mr bet has already told me that due to a lot of bla bla bla, it will take time—even though I have already waited for over three weeks.
Even though this sounds like the mother of all smokescreens, I will wait for today.

Dear BENDIX,

We acknowledge your concerns and apologize for any inconvenience you have experienced.

We would like to inform you that the first part of your withdrawal was successfully processed on 11.01.2023. As for the next part, please be advised that it will be processed on 15.01.2024, as there is a weekly withdrawal limit in place.

Regarding the challenges you've faced with different withdrawal methods, we understand the frustration and appreciate your patience. Our team is actively working to address the issues you've encountered. Rest assured, the bank transfer method you've chosen is under review and, as mentioned, may experience a delay due to a high volume of withdrawals.

Should you have any further questions or concerns, please feel free to let us know. Your understanding is greatly appreciated.

Dear Askgamblers,

I can confirm that I have received the first payment from Mr Bet today the 11th of January 2024.
The next chunk of money should be processed on the 15th of January 2024 as agreed by both myself and Mr Bet and the final payment should be processed seven days later.
I will update you as soon as the payments are processed and received.
Thank you for the intervention so far.

Dear ASKGAMBLERS,

We are pleased to inform you that we the initial complaint has been resolved. The withdrawal has been processed, and the weekly limit adheres to the terms and conditions agreed upon during registration, ensuring compliance.

We kindly request a revision of the case on your end. If there are any specific details or documentation needed to facilitate the process, please let us know.

Dear Askgamblers

If I follow the last message from Mr Bet, I would come to the conclusion that the matter has been resolved and that the case may have been settled.
Well, the matter is not yet settled completely.
Mr bet must fulfil what we both arranged— and in good time.
The withdrawal of the funds as arranged for this day has not been received. I don’t even think it has been processed.
The case is not settled.

Dear Askgamblers

I did not receive my money from Mr Bet as we agreed. It is strange that Mr Bet is asking you to close this case.
When it became obvious that Mr Bet was not going to fulfil their obligation on the 15th.
I contacted Mr Bet and asked for the money. They told me that I have to do another verification. Mind you, the last verification was just two weeks ago.
They never bothered to contact me about their new demand. I had to go online to see what they were looking for.
I am now informing you that I have tried to download the documents that they are asking, but their system has been blocked so that I don’t succeed to download those documents. I tried several times but to no avail.
I contacted them and as usual, I heard the man telling me to wait.
I informed them that I was going to inform you about this situation.
What has changed with my documents?
These are the same people who agreed to pay me on the 15th and the next seven days.
I have seen Mr Bet play this game before.
I am recommending that Mr Bet push this matter up because I am loosing hope.
If Mr Bet thinks of playing games, they should know that others can play games too.
This matter should be resolved here or we can take further steps, if Mr Bet doesn’t know.

Dear BENDIX,

I hope this message finds you well. We appreciate your continued cooperation and understanding in the matter of your withdrawal request with Mr Bet.

Upon reviewing your concerns, we would like to clarify the current status of your withdrawal requests. We acknowledge your frustration regarding the additional verification process that was requested. Please be assured that our appropriate department may ask for additional documents if needed to ensure a secure and smooth transaction process.

We are pleased to inform you that the documents you recently provided have been accepted and approved. The second withdrawal request is currently in process from today, 19.01. Your first withdrawal was successfully processed on 11.01, and due to our weekly limit policy, the next payout is scheduled for 22.01.

Regarding the issue you raised about difficulties in downloading the requested documents, we apologize for any inconvenience. Our technical team is actively working to resolve the issue, and we appreciate your patience in this matter.

Please be assured that we are committed to resolving this matter promptly. If you encounter any further issues or have additional concerns, please feel free to reach out to our customer support team.

Dear Askgamblers,

Thank you for your update. I have received a message from Mr Bet that the surprised new verification was successful. Therfore, according to them, the payment that they were supossed to make on the 15th of this month has now been made on the 19th and the next payment is schedulled for the 21st.
I am yet to receive these payments, but i will inform you immediately the funds get to my account.

Thank you very much.

Dear Askgamblers/ MR BET

I am now ready to fight back. I have been very patient with Mr Bet to the level that they have taken my leniency as a weakness.

Mr Bet is owing me 120,000kr. Initially when I complained, Mr Bet paid me 50,000, The remaining amount was put up to 120.000 as we speak.
If you read the last statement from Mr Bet, we all agreed that Me Bet was going to pay me 50,000kr on the 15 of January and then another 50,000 on the 21 -22nd of this month. That would fulfil their own terms and conditions of paying out 150,000 in a month. Then the remaining 20,000kr was to be paid on the 1st of February to complete the task.
Well, after waiting several days, I realised that even though today is the 22nd, I have not received the money as they agreed with us. I am missing 100.000kr as agreed by Mr Bet when they agreed to pay 50.000 on the 15th and another 50,000 yesterday or today.
So I am missing 100,000kt.

I contacted their chat and an agent told me that I have been paid the 150.000 for this month and that the next payment can only happen on the 29. I told him I will never fall for that because we had an agreement and they must follow it. The money is in the account. All they needed to do is pay it.
The agent argued that I had been paid 150,000 and that I was only going to be paid again on the 29th. He finally said that that was final and that the decision had already been made.
That’s how unrealistic and naive a person would be during serious conversations.

Askgamblers, I need you to read what Mr bet had been writing here about our deadlines and you will see that, our agreed days of payments were the 11, 15, and 21 respectively.
Mr bet only respected the 11th.
As I speak, after this message, I am going to report this matter to the Norwegian police. The online fraud department. I should’ve done so earlier but because of the I have for you, I wanted to give Mr bet a chance.
I am no longer interested in playing at Mr bet again and I now want all my money and my account to be closed.
I wanted to let you know because the Norwegian police will be contacting you to see the efforts made already.

I will lie low about my impressions of Me bet because of respect of this site, but I can assure you that I will fight them in ways that no one has ever fought them before.

The agent opened his mouth and told me to keep playing. I have some words for him that I can’t speak them here.

I need my money from Mr bet and I need it now. I have already made contact and booked an appointment with the Norwegian police.
I am sure that they know the consequences of such behaviour in Norway.

Dear BENDIX,

I hope this message finds you well. We would like to inform you that a payment of 50,000 NOK was successfully processed on January 11th, and another payment of the same amount was executed on January 23rd. Unfortunately, the planned payout for the previous week was declined due to a change in the balance caused by active gameplay. At the time of processing, the balance did not align with the requested withdrawal amount, resulting in the failure of the withdrawal request. Consequently, a subsequent payment was scheduled for January 23rd.

Due to the weekly withdrawal limit, the next 50,000 NOK are scheduled for withdrawal on January 29th. We apologize for any inconvenience caused by the misinformation provided by our staff. We assure you that we will investigate this case thoroughly. It is likely that the initial plan was to withdraw a total of 150,000 NOK over these three weeks. However, due to the failure of the withdrawal request last week, the system adjusted the withdrawal schedule.

To address any potential inaccuracies in the consultation, we have attached a screenshot confirming the payment of 100,000 NOK. We appreciate your understanding and patience as we look into this matter.

If you have any further questions or concerns, please feel free to reach out to our customer support team.

Dear Askgamblers/ Mr Bet.

It is true that I have received the money paid by Mr Bet.
However, Mr Bet paid out this money late and they didn’t inform me of the new dates that they decided to pay the money.
They failed to follow the dates we agreed on and only paid when it was convenient for them.
I am not happy about that because they only paid after I complained bitterly and then came up with excuses that none of us had any clue about.
Mr bet has now told us that the next payment of 50.000kr is to be made on the 29th of this month.
I am strongly advising Mr Bet to keep this promise and make sure this money is paid on the 29th without any delay.
Failure to do so will truly irritate me in more ways than one.
After that upcoming payment of the 29th, the remaining 20.000kr should be paid on the 1st of February since it is a new month.

If Mr Bet is serious about being upright and trustworthy, they must pay this money as stated or show a good gesture by paying all the funds in one go on the 29th of this month. That will demonstrate a sense of seriousness after the unacceptable behaviour that I have had to struggle with through these six weeks period.
I am really looking to see some common
Sense.
Thank you. .

Dear BENDIX,

We hope this message finds you well. We're pleased to inform you that the third withdrawal has been successfully processed today. However, please be aware that the next and final withdrawal for this week will be processed on 05.02. This delay is due to the weekly limit for withdrawal amounts.

If you have any questions or concerns, feel free to reach out.

Dear @Bendix,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the payment so far. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgamblers
I agree that I have received the third payment from Mr Bet.
The final payment, according to our agreement should happen on the 5th of this month.
I look forward to receiving the payment on that day and informing you of the development.

Thank you in advance.

Dear Askgamblers/Mr Bet.

I just received the remaining 20,000kr from Mr Bet and I can confirm that the issue has been resolved.
Thank you very much Askgamblers for your support throughout the process.

Please be informed that I am happy for the case to be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.