Mr.Bet Casino - Delaying verification and payment of winnings

Dear @Justkate,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

One withdrawal was cancelled by meafter a period of time so there’s only one payment I am missing from them

I cancelled the $258 payment and am awaiting a $200 payment

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear JUSTKATE,

Thank you for reaching out. We wanted to inform you that your GDPR data change request is now active in our system. As per GDPR guidelines, such requests may take up to 28 days to process. We understand the importance of swift action, especially when it comes to verification processes and withdrawals. Therefore, we highly recommend users to request data changes in advance to avoid any inconvenience.

Rest assured, we've escalated the priority of your request to ensure it receives prompt attention. Our team is dedicated to expediting the process while maintaining compliance with GDPR standards.

We appreciate your patience and cooperation throughout this process. If you have any further questions or concerns, please don't hesitate to reach out.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint when it comes to the withdrawal issue mentioned by the complainant.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thank you ASKGAMBLERS, it seems as though Mr. Bet Casino is simply looking for excuses not to pay out. The address update was submitted after they had been delaying my verification for weeks. The address change should not take a month to complete, especially when waiting for payouts. Considering I was NEVER told that it would take 28 days, when I submitted the request, or since trying to follow up with support regarding my payout, it seems as though they simply don’t want to pay out.

Dear JUSTKATE,

We understand your concerns regarding the timeframe for GDPR compliance. It's important to note that the timeframes for GDPR compliance are established by universally accepted official guidelines, and as such, we do not have the authority to alter them.

Regarding your specific case, we appreciate your patience. Your request is currently under review, and the next step will involve providing proof of your new address. Please be assured that the verification process will be updated soon in accordance with our terms and conditions, which outline the necessity of providing accurate information for verification purposes.

As per our terms and conditions, specifically section 3.1.3, you must provide all mandatory information requested on your registration form, including your identity, address, and contact details such as a valid email address, place of residence, phone number, date of birth, and relevant payment information. All information must be true and accurate. You may not use a PO Box as your place of residence. It is your responsibility to ensure that the information you provide is complete and correct. Please be aware that we conduct verification procedures, and your Member Account may be blocked or closed if you are found to have supplied false or misleading information or documents.

We apologize for any inconvenience this delay may have caused and appreciate your understanding as we work to ensure compliance and facilitate the verification process.

Thank you for your cooperation.

Dear @Justkate,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.