Mr.Bet Casino - Delayed verification process going nowhere

Dear @Skigge,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1417€ is the amount stuck in the casino

Dear SKIGGE,

We hope this message finds you well. We wanted to let you know that in order to complete the verification process on our site, we require you to upload an extract from your Zimpler payment method that includes all deposits made since January 8th, 2023. The extract should also show a deposit of 100 EUR made to our site on January 8th, 2023, and the name of the account owner should be clearly visible.

We understand that this may seem like an inconvenience, but we assure you that it is necessary in order to ensure the safety and security of our platform. By verifying your account, we can be sure that you are the rightful owner of the account and that all transactions made on the site are authorized by you.

Please note that all information provided during the verification process is kept confidential and secure. Our team will review your information promptly and let you know once your account has been successfully verified.

If you have any questions or concerns about the verification process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience on our site is as enjoyable as possible.

Thank you for your cooperation in this matter.

Best regards,
Mr.Bet Casino team

Dear Mr.Bet, please note that zimpler is not an e-wallet like skrill or neteller so I do not have an e-wallet that your site is asking me for, i have deposited via straight bank transfers that use zimpler as intermediary (like trustly) and i have uploaded documents of all three deposits.

Dear SKIGGE,

We hope this message finds you well. We are writing to request a copy of your bank statement in PDF format as proof of payment for your recent deposits at our casino. As you have mentioned in your previous statement, you have used zimpler as an intermediary for straight bank transfers, and have already uploaded documents for all three deposits. In this case, you've uploaded screenshots but we need a pdf bank statement with the name of the account holder visible.

We understand that zimpler is not an e-wallet like Skrill or Neteller, and we appreciate your efforts in providing us with the necessary documents.

If you could kindly send us a PDF copy of your bank statement, we will be able to process your withdrawal request as soon as possible. Should you have any questions or concerns, please do not hesitate to contact our customer support team.

Best regards,
Mr.Bet Casino team

was uploaded 3 days ago

Dear SKIGGE,

We would like to inform you that we have verified your account today, and we are currently processing your withdrawal request. As per our policies and procedures, account verification is a necessary step to ensure the security and safety of our users.

Please rest assured that we are working diligently to complete your withdrawal as soon as possible. We appreciate your patience and understanding during this process.

If you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be happy to assist you.

Thank you for choosing our casino.

Best regards,
Mr.Bet Casino team

Dear @Skigge,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all, 

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed. 

We thank both parties for their assistance during the complaint process.