HI,
I have problem with Mr.Bet not paying me. I request two cashouts on the 1.aug and 2.aug! Total of approx. 4000 euro ( my deposits was made 3 times on the 1.aug for approx. 600 euro ). After delaying the verification process asking me questions that no other online casino do I finally get my account verified Thursday 7.sep. It took me over a month to get verified with same documents that I have used to other online casinos ( and got verified the same day )... The live support actually don't solve anything, they just need to forward always, and that takes 3-5 days to always get a reply, and if you reply back, they delay 3-5 days again.
Last issue with verification was that they wanted a more " alive " picture of my id, not the perfect screenshot that I have used to verify on other gaming sites, and even also on E-Toro for stock trading e.g! Claiming they are license online casino so they need to take this serious ( so they make up their own rules to delay? ), well if they want to take this serious they need to handle me with seriousness also, not come with disrespectful comments like that, like me as a gambler have no clue!
Anyways after a month of serving them with what they needed. Selfie on cam with id, utility bill, id and so on, they finally approved the verifications 7.sep ( took 1 month+ ) after they decline and respond to me every 3-5 days for one simple question. So on the 8.sep my payouts was pending and I thought finally this will be solved. But no!, yday the payout was declined again, and no specific reason ( other than i got an auto mail saying I need to try another card... but that doesn't make sense since I made withdraw to btc ( and yes my deposits was also done with btc ) ). After contacting live support today, they again say they will forward/send me email about it, and I expect to wait for another 3-5 days....
Its the worst process I have experienced playing online casino for 10 years+
Can I trust this site? I start to believe they don't have money and only slow down process for me to lose it again. Can anybody help me?
Marina
