Mr.Bet Casino - Delay payment due to long time verification

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The saga continues and I didn’t understand what it is happening.

After same days I receive that my documents were approved and they send my request to financial departament after another 38h they cancel my withdraw without any info why they cancel. I request another withdraw on my skrill account. After 36h they ask me for another documents. I didn’t upload anything but my verification tab is close and they send that my documents are uploaded. Just for then to stole time.

Customer support are just some AI tools or something like this. They don’t do anything, they don’t help you.

Every time you have a problem it takes 48h and they will create you a lot of problems just.

Dear Exu999,
we are truly sad that you have had a negative experience on our platform. Our support team are real people and they do their best to help you. Unfortunately, they are not responsible for checking your documents and can only ask you to wait if you have uploaded documents or guide you on what documents have been requested. Their main goal is to help you.

Withdrawals are only possible after successful verification, so far you have unfortunately not passed it. You have uploaded a document only today. The notification you see on the screenshot is a system review, but all documents are also manually checked by specialists.

We sincerely ask you to wait for the document verification and we are doing our best to ensure that it is completed as soon as possible.

Mr.Bet

You create a false impression that it is my fault. I was verified and my transaction was send to payment, I wait almost 5 days, after that you cancel my payment due to “ technical issues” without any other info.

I request a new withdraw on my Skrill account, I wait another 36h for you to request another document.

You still answer with copy/paste from others complains and you don’t do anything to help the customers. You avoid the truth and start lying about my verification.

You can be a top gambling site but you refuse to help the players and you find any possible wait to delay payment for them to gamble till they loose it all.

Your support team is like a AI Support only standard answers. I just want to finish this dispute and receive my money. The Treatment you offer to the customers is bad.

Dear Exu999,
We regret that you had such an experience with our service. We will take your feedback into consideration and work on improving it.

I would like to draw your attention to the fact that you may be requested for additional verification when creating a withdrawal request. This was stated in the Terms and Conditions of the site, which you have read during registration and confirmed them.

I sincerely hope that you will not have to wait long and the verification will be completed soon.

If you have any questions, we will be happy to help.

Hello,
In this morning they ask me for new documents, a photo of the card that they don’t ask me on first verification (I didn’t deposit from my first verification)

I upload all the documents that they were asking me but I’m pretty sure that they will find another way to delay my payment.

They don’t ask you all the documents at once. One by one and they put you to wait another “24-48h” or more again and again and again.

A abusive tactic!

Dear Exu999,

Thank you for your message. We understand how delays can be frustrating.

Please note that your account has been successfully verified, and your withdrawal request has already been approved. You will receive the funds according to the processing time of the payment provider you selected when submitting the withdrawal.

If you have any further questions, feel free to reach out — we’re here to help.

Dear @Exu999,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

After 2 and a half weeks I receive the money!

Thank you! But such a frustrating experience!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.