Mr.Bet Casino - Cannot re verify my proof of address

Sorry withdrawal amount is $3500 NZD

Dear SIDLEE,

Your proof of payment was declined because it was an empty bank statement for just one day, which doesn't meet our requirements for address verification. To ensure successful verification, please ensure that your document meets the following criteria:

- It should be a photo or a PDF file.
- Ensure good quality, making sure it's in a readable format.
- Avoid scanned copies or screenshots.
- It should not be older than three months.
- Your full name and visible address should be clearly displayed.
- Ensure all four corners and edges of the document are visible.
- Avoid cropped documents, folded papers, or any obstructions such as covered data or information with a card or marker.

Providing a document that adheres to these guidelines will expedite the verification process. If you need further assistance or have any questions, don't hesitate to reach out.

Dear @Sidlee,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I have sent a transaction report bank statement, am currently waiting to see if it gets verified.
Cheers

Am now getting "payment methods declined"
One thing after the other.

Update
Mr Bet is now asking for a previous visa card document and photo. I only have old photos of these details which I provided for verification and still am been denied, going back and forth asking for the document then card photos and back to document.
Am abit lost and honestly don't know what to do, I have been on the support online chat and they've told me to wait 48 hours after only just declining my attempt of trying to verify this new issue.
Guess all I can do is wait and see what they say in two days.

Dear SIDLEE,

Thank you for your submission. However, the bank notifications provided do not meet our verification requirements. Please upload a document showing your current address, such as a utility bill or bank statement. For further assistance, please contact our support team.

Thank you.

Hi, I dont have any utility bills in my name already mentioned it to your support team. I sent in a government tax letter which got rejected and last time I tried to send any other document I got "unfortunately there are problems with your documents. Please contact our support team."
I dont understand yous say government letters are accepted but refuse to accept mine and also trying to say the PDF file was a scanned copy even though I've sent a physical copy aswell?

Dear SIDLEE,

Thank you for bringing this to our attention. We've forwarded your proof of address to the appropriate department for review. As soon as we receive an update on its suitability, we'll promptly contact you with the information. We appreciate your patience in the meantime.

Update, Mr bet has now verified my address with what I have previously sent, now asking for proof of my new card I deposit with and now have been verified and received the cashout.
Thank you Ask Gambler's for assisting with this it was a long month almost two.
Case closed

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.