Mr.Bet Casino - Applepay verification and 5000e withdrawal issue

GELÖST

Fortun

Hello,

first I tried everything through the chat of the casino provider Mr.Bet, I have there the largest possible stand and a VIP chat, I play there since 2021 and have lost more than 70,000 euros.

Currently it is about a withdrawal of 5,000 euros and after multiple successful verifications I have recently also used Applepay, which is directly connected to my already verified credit card.

Currently I can not verify Applepay, therefore not complete the payout, I have sent a dozen times all statements and screenshots without success, I have the Ausgedruckt and sent as a photo also without success and in the chat I am told again and again the same patience patience after 12 days and all the documents that are available with I now have no more patience.

Enclosed I send you the overview of the documents, from my smartphone, bank dashboard, and all other details about this transaction.

Furthermore, I live in another time zone, they want from me a transfer of 30.05.2023 but with me this is on 31.05.2023 at 00:15 via applepay been made on it I have pointed out several times also without success. The last statement of my credit card with older Applepay payments I have also uploaded from May.

Please for your support.

AskGamblers

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino

Dear FORTUN,

Thank you for reaching out to us. We understand your concerns and apologize for any inconvenience you may have experienced. We would like to inform you that your account has been successfully verified as of June 9, 2023.

Regarding your withdrawal, we are pleased to inform you that it has been processed successfully. The funds should be reflected in your designated account within the usual processing time, depending on your financial institution.

If you have any further questions or need assistance with anything else, please feel free to contact us. We are here to help and ensure your satisfaction with our services.

Thank you for your understanding and cooperation.

Best regards,
Mr.Bet Casino team

Fortun

They put me down for 10% (500 Euros) for reasons i do not understand but verifikation and payment is solved thanks to the team askgamblers

Mr.Bet Casino

Dear FORTUN,

We confirm that the withdrawal request was successfully processed from our side. Please kindly note that there is 10% fee for the withdrawal of an unwagered deposit.

AskGamblers

Dear @Fortun,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino - Applepay verification and 5000e withdrawal issue

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

€ 5000

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