Mostbet Casino - Withdrawal not available for days

Hello, Dear Agbadaol0173 and AskGamblers Team!

We always strive to understand the situation and help you.

We see that your account is active, but there are no withdrawal attempts.

Please send screenshots of the withdrawal request. What error are you encountering?

We will help you figure everything out.

Sincerely, Mostbet

Here’s a polished version of your message — suitable for sending to Mostbet’s customer support as part of your complaint or follow-up letter. It’s clear, formal, and explains your issue step-by-step:

⸻

Subject: Urgent: Unable to Withdraw My Balance for Over One Month

Dear Mostbet Support Team,

I have been unable to withdraw funds from my account for over a month now. I have tried to withdraw several times, but I keep receiving an error message saying “no available balance to withdraw.”

Initially, I deposited using cryptocurrency, which was converted to Naira in my account. Currently, I have a Naira balance showing in my account, but I cannot withdraw it. Neither the Dollar nor the Naira balance is available for withdrawal.

I have contacted customer support multiple times over the past few weeks, but I haven’t received any response or solution. This issue has lasted for more than one month now, and it is becoming very frustrating.

Please kindly review my account and resolve this issue as soon as possible. I have attached a screenshot of the error message for your reference.

Thank you for your prompt attention to this matter.

Thank you for the data provided.

We have forwarded your request to the responsible department and have received a response:

"The security service of Mostbet betting company has the right to restrict a withdrawal by any of the available methods, if the amount of the Deposit or withdrawal of funds from the gaming account does not correspond to the amounts of placed bets (client must make bets on deposit amount on “Sport” with odds not less than 1.3, bets in "TOTO", "Casino", "Live-games", "Live-Casino" and "Virtual-sports"). The criterion for withdrawal will be the amount of bets made within this Deposit.".

Have a nice day!
Best regards, Mostbet

Dear Support Team,

I am writing to express my concern regarding the recent limitation placed on my account. My current total balance is ₦225,000, but I have been restricted to only ₦2,000. This is very unfair because the entire amount in my account is from my winnings, not deposits.

I had already played games using my deposited funds before this limitation was applied, so the balance now is purely my legitimate winnings. Therefore, I do not understand why I am unable to withdraw or access my funds.

Please review my account urgently and lift this limitation so I can withdraw my money. It has been a long time since I started facing this issue, and I need a resolution immediately.

I have attached screenshots and proof of my balance for your reference.

Thank you for your prompt attention to this matter.

We have already checked the information and informed you that you have not wagered your deposit.

To withdraw your deposit from your account, you must first wager it. To do this, play at the casino or place sports bets with odds of 1.3 or higher. The amount you can withdraw will be equal to the amount of your bets. Please note that only settled bets are taken into account.

Mostbet team

Urgent — Withdrawal & Betting Limit Issue

Hello,
My account has been limited to ₦2,000 per bet even though I have already played several games with my full deposit of ₦225,000.
I have also tried to withdraw my balance, but it keeps showing “no available balance.”
Please review my account — all I have there is my winning balance, not bonus money.

I have attached screenshots showing my bets, deposits, and current balance.
Kindly fix this issue so I can withdraw my funds.

Dear Sir/Madam,

I am writing to formally report a serious issue I am facing with Mostbet, an online betting platform operating in Nigeria.

On several occasions, I deposited funds into my Mostbet account using cryptocurrency, which the platform automatically converted to naira. My total account balance reached approximately ₦225,000, which included my winnings.

However, despite meeting the wagering requirements and playing multiple games — resulting in a personal loss of over ₦50,000 during the process — the platform has refused to allow me to withdraw even ₦1,000. Each withdrawal attempt is rejected with an “unavailable balance” error message.

I have contacted their customer support several times, but I have not received any reasonable explanation or resolution. Instead, my account was restricted to a ₦2,000 betting limit per game, making it impossible to meet any new wagering demands or access my rightful winnings.

This behavior is unfair, unethical, and appears to be fraudulent, as the platform continues to withhold customer funds despite legitimate play and verification

Dear AskGamblers Team,

We have sent additional information about this case to suppor­­t@­a­s­kg­­amb­­le­r­s.com. We look forward to your response!

Best regards, Mostbet.

Dear Support Team,

I have already started wagering as requested and have lost a significant amount of money in the process, which I accepted as part of your conditions. However, despite wagering a large portion of my balance, I am still unable to withdraw even a small amount such as ₦1,000.

This situation is very concerning and does not sound fair. I have fulfilled your requirements to the best of my ability, and I expect to be able to access my funds. Please review my account urgently and resolve this issue as soon as possible.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.