Mostbet Casino - Widraw not recieved in my bank account in my bank account but done in my gaming id

Hello, Dear Ahsaansh and AskGamblers Team!

We’re sorry you had a negative impression. We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The withdrawal was successfully confirmed by the Betting Company Aug 21, 2025.

To find out information about the lack of funds on the client's details, the client needs to contact his bank with a unique transaction number 643579.

If the bank cannot find funds using this code, the client must provide a screenshot of the official response of the bank based on the results of checking the code, showing all transactions to date, stamped and signed by the responsible person at the bank.

You also need to provide video confirmation of how the customer logs into their account using the banking app, opens their transaction history, and shows that the payment is not in their bank account. The video can be recorded from another device or by screen recording. Please note that all data must be clearly visible, of good quality, and reflect transactions from August 18, 2025, to August 25, 2025.

Dear Ahsaansh, you can send the video statement to sermsu­ppo­rt@­mos­tbe­t.com.

Best regards, Mostbet.

I send my pdf statement here and video statement on your mention mail

I attached my bank responce from email