I made a withdrawal request of PKR 47,000 from my Mostbet account on 18 August 2025. The withdrawal status showed as done, but the amount never arrived in my UPaisa wallet.
I contacted Mostbet support and they informed me that due to some issue, the money was not transferred. They asked me to provide a new UPaisa wallet number, which I did (03160880860). After some time, I received a message from them saying that my complaint was resolved. However, I still have not received the funds in my wallet.
I also provided all evidence, including screenshots and my UPaisa statement, to Mostbet support as proof, but the issue remains unresolved.
I kindly request AskGamblers to investigate this matter and help me receive my rightful withdrawal of PKR 47,000.
Details of the transaction:
Amount: PKR 47,000
Date of withdrawal: 18 August 2025
Payment method: UPaisa Wallet
Wallet number: 03160880860
Mostbet Gaming ID: 95521365
Beschwerde-Info
Hello, Dear Ahsaansh and AskGamblers Team!
We’re sorry you had a negative impression. We're always interested in getting to the bottom of a situation.
We have carefully checked the information. The withdrawal was successfully confirmed by the Betting Company Aug 21, 2025.
To find out information about the lack of funds on the client's details, the client needs to contact his bank with a unique transaction number 643579.
If the bank cannot find funds using this code, the client must provide a screenshot of the official response of the bank based on the results of checking the code, showing all transactions to date, stamped and signed by the responsible person at the bank.
You also need to provide video confirmation of how the customer logs into their account using the banking app, opens their transaction history, and shows that the payment is not in their bank account. The video can be recorded from another device or by screen recording. Please note that all data must be clearly visible, of good quality, and reflect transactions from August 18, 2025, to August 25, 2025.
Dear Ahsaansh, you can send the video statement to sermsupport@mostbet.com.
Best regards, Mostbet.
I send my pdf statement here and video statement on your mention mail
I attached my bank responce from email
Mostbet customer suport team says the widraw is done on 21 august 2025 after that they says that wodraw is done on 26 august 2025 i attached proof off thier suport team's chat

Dear @Ahsaansh,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear Ask Gambler
I would like to update you regarding my complaint. I have not received the disputed funds yet. Kindly keep my case open until the payment is successfully processed.
Dear Ask Gambler
Could you please let me know if there has been any progress or updates regarding my case? I still not recieve funds
Dear @Ahsaansh,
The withdrawal has been successfully confirmed by the Bookmaker Aug 26, 2025.
To find out information about the lack of funds on your details, you need to contact your bank with a unique transaction number 563750.
If the bank cannot find funds using this code, you must provide a screenshot of the official response of the bank based on the results of checking the code and a bank statement from the date of withdrawal of funds to today in PDF format.
Best regards, Mostbet.
I still not recieve funds in my bank account you local agents doing fraud with me
Dear ask gambler please review my complain first most bet team saying to me widraw done on 21 august now they are saying your widraw done in 26 august but still not recieve funds in my account
Dear mostbet
Can you send me details which account you transfer funds
Here is my bank statement and and bank responce from gmail still no funds recieve in my bank account
Dear Ask Gambler
I kindly request your attention to my complaint. Earlier, I was informed that my withdrawal had been processed on the 21st of August, but later I was told that it was actually on the 26th of August. However, until now I have not received any funds.
I have already shared my bank statement and the official response from my bank via email, but I still have not received any further reply from Mostbet.
It seems that their local agents are repeatedly committing fraud in this matter. Therefore, I respectfully request to ask gambler that you personally look into my case in detail.
Dear @Ahsaansh,
We have received information that the withdrawal was successfully confirmed on 02.09.2025. (TID: 312894) We've attached proof of the transfer.
To find out information about the lack of funds, you need to contact your bank with a unique transaction number 312894.
If the bank cannot find funds using this code, you must provide a screenshot of the official response of the bank based on the results of checking the code and a bank statement from the date of withdrawal of funds to today in PDF format.
We'll pass on this information to our team and they will look into the issue further.
Have a nice day!
Best regards, Mostbet.
Dear AskGamblers Complaint Team,
I have not yet received my withdrawal of PKR 47,000 in my bank account. Mosbet has been giving me different dates again and again. First, they said it was processed on 21st, then on 26th, and now they are saying it was approved on 2nd September.
However, even after these claims, no funds have been credited to my account. I have already shared my bank statement and the bank’s official response multiple times as evidence. I am resubmitting the evidence again for your review.
Kindly assist me in resolving this matter as I still have not received the funds.
Thank you for your support.
Here is my bank statement
Dear Ask gambler kindly check main complain closely now again mostbet message me you complain has been resolved on 3 september but i still not recieve funds in my bank account mostbet is cheating with me fourth time in arow
Dear Ask gambler thanks to you my widraw pkr 47000 return to my gaming account but i made a widraw of pkr 27000 in my jazzcash account number 03160880860 and again widraw show successfuly paid but amount not recieve in my bank account mostbet local agents in pakistan are big sccamers i send my bank statement along with this message
Dear @Ahsaansh,
The withdrawal has been successfully confirmed by the Bookmaker on 06.09.2025.
To find out information about the lack of funds on your details, you need to contact your bank with a unique transaction number 315428.
If the bank cannot find funds using this code, you must provide a screenshot of the official response of the bank based on the results of checking the code and a bank statement from the date of withdrawal of funds to today in PDF format.
Best regards, Mostbet.
Bank statement
Now i recieved mail from mostbet they say to me your request is solved on 09/09/2025 but i still not recieve funds in my bank account
Dear Ask Gambler
This is my first time winning money on Mostbet, but unfortunately, they are refusing to process my withdrawal. It has now been almost one month without payment.
Initially, I submitted a complaint on AskGamblers, and the funds were returned to my account. However, when I requested the withdrawal again, the money disappeared. Since then, the casino has been making excuses — providing me with new transaction IDs every day and giving false updates.
The withdrawal is also marked as “completed” in my Mostbet account, but I have not received any payment in my bank account. It has been a long time, and despite their claims, the money has still not arrived.
Dear @Ahsaansh,
We have carefully checked the information. The withdrawal has been successfully confirmed by the Bookmaker on 10/09/2025.
To find out information about the lack of funds on your details, you need to contact your bank with a unique transaction number 454913.
If the bank cannot find funds using this code, you must provide a screenshot of the official response of the bank based on the results of checking the code and a bank statement from the date of withdrawal of funds to today in PDF format.
Best regards, Mostbet.
I still not recieve funds in my bank account i send my statement
I call the bank but bank says no transction recieved in your bank account and not on hold from this transction number 454913
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