Dear Mostbet and Askgamblers team,
On 07.06.2024 my account got frozen for verification purposes. On the same day, I sent all documents required by casino and they successfully verified it, and they appointed my skype call to 22.07.2024. This is extremely, extremely long period of time to wait, however, I accepted as I did not have issues that time. Now, I urgently need money and kindly ask mostbet team to speed up the process as there is still almost 1 month left. I am ready to confirm my identity in any way requested, just speed it up please. There is total of 840 dollars in the account and I do really need to withdraw it as soon as possible.
Gaming Id - 176205845
Again, I am not against the verification procedure carried out by casino, on the contrary, I respect it, but this is really long time to wait. Note that I am ready to provide any document to the addition I already provided, ready to submit video if requested or participate in the skype call, just speed it up please.
Thank you for your understanding and hope for resolution, Thanks!
Beschwerde-Info
Hello, Dear NIHAT4IK!
We are sorry to hear about your negative impression. We always strive to improve the experience of our users and deal with any situation. Due to the high workload of our specialists waiting for a video call takes some time, we do our best. An offer of another date for a video call will be sent to your contact email, please reply to this email.
Have a nice day!
Best regards, Mostbet.
Thank you, waiting for an email.
Dear all,
Update:
Just had skype call, answered to all questions. Next step is unfreezing account and withdrawing money, after doing it, I think we might consider the case resolved.
I will keep it updated.
Sincerely
Update:
Account is verified, unfrozen and money is withdrawn.
I want to express deep gratitude to Mostbet casino team for fast resolution of the case and Askgamblers platform for opportunity to express these difficulties.
Complaint is no longer valid and is resolved.
Thank you again.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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