Mostbet Casino - Verification Delay fortwo weeks

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$ 137

vor 2 Monaten

Good day Askgamblers,

My name is Onyenwe with Mostbet ID 187475405

I am writing in regards to my verification with mostbet. On the 24th of May 2025, I received a mail informing me that my account has been temporarily frozen with a balance of 137USD. Contained in the mail was a list of required documents that I needed to submit for verification. The next day, I dutifully responded to the email and provided all that was asked of me.

Thereafter, a time and date was proposed for video call verification and 26.05.2025 12:00 GMT+1 was selected as the most convenient for me. The video call verification has been carried out and my identity confirmed. I was told to expect feedback soonest from them but it's been over 2 weeks now and my account is still frozen.

I have attached all the necessary documents for your further information.

Thank you as I look forward to resolving this delay.

vor 2 Monaten

Hello, Dear Capip120 and AskGamblers team!

We’re sorry you had a negative impression. We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We have checked the information and are pleased to inform you that your account has been unfrozen on 14.06.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

vor 2 Monaten

I can't take your team enough for helping to resolve this issue that lingered for so many weeks. The issue has now been resolved.
Thank you very much.

AskGamblers
vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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