Mostbet Casino - Urgent Complaint Against Mostbet Delayed KYC Verification and Withheld Withdrawal

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$ 104.6

vor 2 Monaten

Dear AskGamblers Support,

I am writing to formally lodge a complaint against Mostbet regarding a deeply troubling experience I’m currently facing.

I recently attempted to withdraw funds from my Mostbet account, but I was informed that I needed to complete KYC verification. I promptly submitted all the required documents. However, it has now been over a week, and I still haven’t received any response or update regarding my verification status.

When I contacted their support team, I was told that the process could take up to 60 days. I find this extremely unreasonable and outrageous, especially since such delays appear to be a tactic to pressure users into continuing to gamble rather than allowing them to access their own funds.

This situation is particularly distressing for me. I am currently handicapped, a student, and I have no other source of income. I urgently need access to my funds to cover basic living expenses, including food and medical care. I feel trapped, financially and emotionally, by their lack of transparency and prolonged inaction.

I request that AskGamblers intervene by pressuring Mostbet to expedite my KYC verification and allow me to withdraw my funds immediately. Their current behavior feels exploitative and predatory, especially towards vulnerable individuals like myself.

Thank you for your support, and I hope you treat this matter with the urgency it deserves.

Sincerely,


AskGamblers
vor 2 Monaten

Dear @charlesozo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 2 Monaten

Currently the total amount withheld is $104.60,

vor 2 Monaten

Hello, Dear charlesozo and AskGamblers team!

We’re sorry you had a negative impression.

We act strictly within the established rules. KYC is a very important and essential process. In our company, verification may take 60 or more (in rare cases) days. However, this does not mean that this period applies to absolutely all accounts. For our part, our specialists make every effort to shorten the verification timeframe and make a decision as quickly as possible.

Please provide your account ID. We'll look into it.

Best regards, Mostbet.

AskGamblers
vor 2 Monaten

Dear Mostbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 2 Monaten

Mostbet casino my account ID is 237793624

vor 2 Monaten

Dear AskGamblers, I haven't received any update from mostbet regarding this issue.

vor 2 Monaten

Dear charlesozo,

thank you for waiting.

We have checked the information and are pleased to inform you that your account has been unfrozen on 14.06.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

vor 2 Monaten

Dear AskGamblers my account has truly been unfrozen, I have initiated my withdrawal of which I am yet to receive it, when I receive it, I will duly request the complaint resolved.

vor 2 Monaten

Dear Audience, I have received my withdrawal safe and sound, thanks to the AskGamblers Admin in cooperation with mostbet, I hereby dissolve this case.

AskGamblers
vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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