Mostbet Casino - Unreasonably long verification process

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Arm009

The casino is normal, and you can play, but on 11.09.24 they froze my account and asked for documents.

All the documents were checked, and everything is fine, now I need to go through video verification via Skype, of course, I am not against it, but I am concerned about the fact that the verification day was set as 29.10.24, more than 45 days from the account being frozen.

I want to ask AskGamblers to resolve this issue.

I have $133.96 on my casino account, my game ID is 195281903

Mostbet Casino

Hello, Dear Arm009!

Thank you for your review. We always strive to improve our customers' experience and deal with every situation.
Thank you for the documents provided. We have received information from the security department that your game account was unfrozen on 16.09.2024 as a result of verification. There is no need to schedule a video call. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Arm009

Yes, the account is unfrozen, thanks to Mostbet casino and the entire Askgamblers team

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mostbet Casino - Unreasonably long verification process

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$ 133.96

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