Mostbet Casino - Send me my money back

Dear @kalcso,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

We are talking about a very low deposit of 5000 HUF. In my case, the money is not the point, but the principles, no one to whom I pay money can humiliate me, this process has been going on for almost 1 month! and I have already sent them all my documents several times!

Hello, Dear kalcso and AskGamblers Team!

We’re sorry you had a negative impression. We understand, it is unpleasant to find out that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. As part of the verification process, it is necessary to provide documents and get a video call.

We have received information that you are scheduled for a video call on 26.07.2025. You will then need to wait for a decision, you will receive the results to your contact email.

Have a nice day!
Best regards, Mostbet.

It's ridiculous what they're doing to me! I'm just a simple working Hungarian, a man of principles. I simply can't understand what motivates you to play this game with me, I don't understand, I really don't understand! We agreed on a time that they would call me on 2025.07.26 at 14:00 regarding the agreement in my Telegram account. I waited in vain, but no one called me. Then I wrote in the chat on the site and wrote an email to id, I only got ridiculous answers from everyone.I understood that you don't need my money! Okay! There are several providers where I can play beautifully and I can get my money in 5-15 minutes, no matter when, these are CASINOS at their best!
I just ask for one thing! Send my deposit back to my SKRILL account! You are stealing my money! You are the worst of casinos!!!!!

After yesterday's humiliation, I would like to request that my registration at the casino be cancelled and the deposited amount be returned to my SKRILL account! I never want to hear from this casino again!

Unfortunately, the video call did not take place due to technical reasons.

We have checked the information and are pleased to inform you that your account has been unfrozen on 28.07.2025 and is currently active.

Please confirm that the issue has been resolved.

Have a nice day!
Best regards, Mostbet.

I confirm that the account is active!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.