I tried to withdraw the money i earned (not bonuses or whatsoever) it says i should link my phone number, i tried to but i dont receive anything neither through call or text. I tried to get in touch with them but as soon as they ask about my country in the live chat they send me the same message that they aren’t able to reach the provider and that I have to send a complaint to an email address, and also nothing happened
Beschwerde-Info
Greetings,
I would like to add some attachments that is a proof that i have sent emails to different email addresses that Mostbet ask me to get in touch with to solve the issue, nothing happens after they ask about the country im from, and just say to get in touch with specific email addresses that are shown in the following attachments because the provider in my country isn’t available, and it’s not the best idea to provide services in countries not able to solve problems and issues in
Hello, Dear AYMAN_HIJAZII!
Thank you for your feedback. We are sorry to hear that you have experienced a problem. We always strive to improve our users' experience and help you. We have forwarded your request to the responsible department. We have been informed that our team has already contacted you via email to resolve the number linking issue. Please stay in touch via your contact email.
Have a nice day!
Best regards, Mostbet.
Greetings,
The number has just been linked but with the same issue on withdrawal, right after that asking for a confirmation code that i will receive to confirm withdrawal, nothing received, basically my issue hasn’t been solved, it’s linked but the same problem still going on.
I would like to notice that non of my problems was solved, same issue, email supports ask me to contact via live chat , live chat always apologizes and send me back to email support, im just drowning in emails and complaints but cant see any progress beside linking my number (which also resulted in nothing as long as it asks for confirmation code again for withdrawal.
Ill attach some of what im facing , thanks.
Hello, Dear AYMAN_HIJAZII!
Thank you for reporting the problem. This is a non-standard situation, we have sent a request to the responsible department to find a customized solution for you. We'll get back to you when we get the information. Thank you for waiting!
Have a nice day!
Best regards, Mostbet.
Greetings,
I would like to notice that my problem was solved and i withdrawed what i wanted, through alot of efforts, but eventually it was all solved, thank you for your efforts
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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