Mostbet Casino - My account verification and withdrawal 6900 EUR

This is the answer I received from mostbet casino.

Good day, dear player!

Account verification period is determined by the Betting Company and usually lasts 60 days from the moment the gaming account is suspended, but can be changed upward or downward depending on the case complexity (according to Paragraph 2.9.)
If the Betting Company concludes that the obtained information is not accurate, then the Betting Company is entitled to cancel all bets for an indefinite period and suspend all cash settlements with the Client, as well as to request additional documents and details.

You will be notified of the verification result, please wait.

Thank you for understanding!

If we require any additional information from you, we will contact you via the contact details indicated in your account profile.

Comment for the umpteenth time, but it's not fair to the players!!

Hello, Dear USER2023!

We are sorry that you have a negative impression of our service. We always strive to improve the experience of our users and help you. Your game account is in the “active” status. From our side there are no difficulties to withdraw funds from your game account.
We have received a reply from the finance department on your request: “The withdrawal operation on 03.05.2024 was canceled by the Bank. We recommend the client to repeat the withdrawal attempt to other details or payment method.”.
Please try to create a new withdrawal request taking into account the instructions from our specialists.

Have a nice day!
Best regards, Mostbet.

Thank you for your answer, what do you mean by other details or payment method, because what they offer I have already tried and it won't let me anyway.

Dear Mostbet Casino I just started a crypto payout

I don't want to hurt anyone, but if they can't even pay for crypto anymore, then there are serious problems here, they refused my payment again!! Why??? I only tested with 644 euros that they pay for it this way, but no!

Dear Mostbet Casino,

In your recent response, you mentioned that my gaming account is in "active" status and there are no obstacles to withdrawing funds. Additionally, you stated that my latest withdrawal attempt was cancelled by the bank.

I attempted to initiate a new withdrawal request using cryptocurrency, but it was also rejected.

Please assist me in resolving this issue and provide a detailed explanation as to why my withdrawal requests are continuously being declined.

It is crucial for me to find a resolution to this situation promptly and access the funds available to me.

Kindly update me on the status of this matter and, if possible, provide guidance on next steps.

Thank you for your attention and assistance.
Best regards,
USER2023

Please help me solve this problem and give me a detailed explanation of why my withdrawal requests are constantly being rejected.

I'll not have been waiting for a response for a week, but they don't seem to respond/help solve the problem? Please help me authorize the payment!

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Dear USER2023!

Thank you for waiting! We have requested information from our colleagues about possible solutions to your problem. In this case, the withdrawal to your current details is rejected by your bank, and we cannot influence it. At the same time, security rules allow you to make a withdrawal only to those details, from which the deposit was previously made to the game account. Thus, in order to make a successful withdrawal, you can deposit to your game account by another method and then make a withdrawal to these details. This is the standard procedure that players use in such a situation.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

Thank you for your response. However, I would like to clarify that the issue is not with my bank, but with your system. All my withdrawal attempts have been rejected by Mostbet Casino, not by the bank.

I have also tried using other payment methods, such as cryptocurrency, but these withdrawal requests were also declined by your system.

Please provide a detailed explanation as to why my withdrawal requests are continuously being rejected, and help me find a solution that allows me to withdraw the funds from my gaming account.

It is very important to me that this issue is resolved as soon as possible so that I can access the funds available to me.

Kindly update me on the status of this matter and, if possible, provide specific guidance on the next steps.

Thank you for your attention and assistance.

Best regards,
(USER2023)

Dear USER2023,

Your withdrawal request was rejected because you attempted to withdraw funds to an account from which you have not previously deposited into your game account (cryptocurrency). Security rules allow you to withdraw funds only to the account from which you have previously made a deposit to your game account. Thus, for successful withdrawal of funds you can first deposit your game account by another method, and then make a withdrawal to these details.

Best regards, Mostbet.

Dear Mostbet Casino,

Thank you for your response and the information provided. Following your suggestion, I will now make a deposit using a different method and then attempt to withdraw the funds using this new method.

Please confirm that if I proceed in this manner, there will be no obstacles to the withdrawal, and I can be assured that my withdrawal request will be successful.

Thank you for your assistance.

Best regards,

(USER2023)

Hello, Dear USER2023!

This is the standard method used by our clients in case of similar withdrawal problems. Be assured, there will be no obstacles from our side for withdrawal of funds. Please note, you need to make a deposit to your game account and then withdraw funds to the same details from which you made the deposit.

Best regards, Mostbet.

Dear MostBet Casino
I will make a deposit tomorrow and start the withdrawal on my way, I hope the withdrawal will be approved.

Dear Mostbet Casino

I would like to inform you that I have encountered technical problems with the cryptocurrency deposit. Unfortunately, I was unable to complete the transaction today. However, I will try again tomorrow, and I hope to successfully complete the deposit and then initiate the withdrawal process.

Thank you in advance for your understanding and assistance.

Best regards,
User2023

dear mostbet casino, I haven't been able to pay with crypto so far, but I will start the payment via bank soon

Dear Mostbet Casino,

I am pleased to inform you that I have successfully deposited funds into my account. Additionally, I have initiated my first withdrawal. Please confirm the status of these transactions and let me know if any further actions are required.

Thank you,

User2023

Dear everyone can mark it as solved I received the payment, thank you all :)

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.