I did a Skype verification call with mostbet on November 13th after they locked my account and I had to wait three weeks for the Skype call after already verifying my ID. Since then, I have not heard anything back from them and I am worried since I should have ₹9056 to withdraw. My account ID is 194252303. Please AskGamblers help me. This verification issue is happening with most of the people. I didn't receive any mail from mostbet after skype call . It's been more than a week now and I'm worried.
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Hello, Dear Sahaj!
Thank you for your feedback. We understand it's not nice to find out that your account has been frozen.
However, account verification is carried out in all betting companies as a measure to ensure the security of our clients' accounts. Verification can take 60 days, and on rare occasions even longer (see Paragraph 2.9 of the Rules). We're doing our very best. Account verification is a multi-stage process and takes time. Once verification is complete, we will send you a notification to your email address.
We hope that the final decision will be positive and you will get back to the game!
Have a nice day!
Yours, Mostbet.
Yes, I know that all betting company requires identity verification information. I also know that all companies do not take more than 3 to 5 days to verify, not 60 days or more. I also did not read that verification takes 60 days or more in the rules, so I agreed to it!
Hello, Dear Sahaj!
Thank you for waiting. We have received information that your game account was unfrozen on 20.11.2024 due to the results of the verification. Please confirm that the complaint has been resolved.
Have a nice day!
Yours, Mostbet.
My account got unfrozen. Thank you so much askgamblers for your help and thank you mostbet for unfreezing my account!! ❤
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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