I did a Skype verification call with mostbet on November 13th after they locked my account and I had to wait three weeks for the Skype call after already verifying my ID. Since then, I have not heard anything back from them and I am worried since I should have ₹9056 to withdraw. My account ID is 194252303. Please AskGamblers help me. This verification issue is happening with most of the people. I didn't receive any mail from mostbet after skype call . It's been more than a week now and I'm worried.
Beschwerde-Info
Hello, Dear Sahaj!
Thank you for your feedback. We understand it's not nice to find out that your account has been frozen.
However, account verification is carried out in all betting companies as a measure to ensure the security of our clients' accounts. Verification can take 60 days, and on rare occasions even longer (see Paragraph 2.9 of the Rules). We're doing our very best. Account verification is a multi-stage process and takes time. Once verification is complete, we will send you a notification to your email address.
We hope that the final decision will be positive and you will get back to the game!
Have a nice day!
Yours, Mostbet.
Yes, I know that all betting company requires identity verification information. I also know that all companies do not take more than 3 to 5 days to verify, not 60 days or more. I also did not read that verification takes 60 days or more in the rules, so I agreed to it!
Hello, Dear Sahaj!
Thank you for waiting. We have received information that your game account was unfrozen on 20.11.2024 due to the results of the verification. Please confirm that the complaint has been resolved.
Have a nice day!
Yours, Mostbet.
My account got unfrozen. Thank you so much askgamblers for your help and thank you mostbet for unfreezing my account!! ❤
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Mostbet Casino Beschwerden
- 106 von 113 Gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Dauer
- 1,858 USD Durchschn. Betrag
-
Ungelöst
Mostbet Casino - Auszahlung als bezahlt markiert aber nicht erhalten
zł2,800
Ungelöst
Mostbet Casino - Auszahlung als bezahlt markiert aber nicht erhalten
Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).Im System des Casinos ist diese ...
Mehr erfahren -
Gelöst
Mostbet Casino - They refused to pay me my money
ج.م.12,750
Gelöst
Mostbet Casino - They refused to pay me my money
Dear team, I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just ...
Mehr erfahren -
Gelöst
Mostbet Casino - 200 euros not refunded to my casino balance
€200
Gelöst
Mostbet Casino - 200 euros not refunded to my casino balance
My name is Łukasz Żakowski (User ID: 233896864). I am filing this complaint because Mostbet is withholding my withdrawal of 200 EUR and demanding ...
Mehr erfahren -
Gelöst
Mostbet Casino - Incorrect settlement bet 140252903 Luxembourg Germany
Gelöst
Mostbet Casino - Incorrect settlement bet 140252903 Luxembourg Germany
I am submitting a formal complaint regarding a clear settlement error by Mostbet.Event: Luxembourg vs Germany (UEFA Nations League, 15.11.2025)Market ...
Mehr erfahren
Haben Sie Probleme mit Mostbet Casino?