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Mostbet Casino - KYC Verification too long

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vor 1 Jahr

I created my account on July 15th and confirmed my gmail. I entered my login information there. Then on July 16th I made my first deposit with crypto currency about 294 dollars. The reason for this was to take advantage of the bonus.

But I found that I could not do it and canceled my bonus myself. My bonus was a casino bonus. .I wrote a coupon for 47 dollars of that money. And I lost 247 dollars in online roulette. After that, I deposited about 529 dollars with crypto. And this time I chose the sports bonus, which is 50 percent.

After that, my account was frozen. I sent my documents through Gmail and it was approved. One There was a meeting with skype. But they scheduled it for more than 1 month later. This is very bad for me. I wrote to their gmail. But they said that this is the shortest period and they can't do anything else. All my friends around me are using Mostbet. And so far they haven't had any problems and they are very satisfied. They didn't have any problems even when they won a big amount. I guess I'm the first one).

My reasons for paying with crypto are that crypto is faster, safer, more reliable, easier, and most importantly, unlimited for me. I understand you, there are a lot of scary and controversial things with crypto, so you should check everything. And I understand that very well. I deposited my money into the card. I bought it with P2p. I deposited it into my account with TRX with little commission. You can say that you can deposit with your one-time card. But I did not want to deposit the account with my card. I hope you understand me correctly. I am ready to show receipts for everything. This I posted it when my account was confirmed.

Please help me verify my account, I don't think it's right for a big company like you to spend more than 1 month on this process. Please consider your customer's satisfaction.


Finally, thank you once again to Askgamblers team and mostbet (even though it gave me a 1 day experience). Thank you very much for everything.

My id:184750963

P.S. Forgive me if I made mistakes while writing, because I am writing to you through google translate.

AskGamblers
vor 1 Jahr

Dear @Imnothappy,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 1 Jahr

Thank you for posting my complaint. It made me very happy. I sent you screenshots of how to buy crypto. It shows that I did a P2P transaction through a bank that was convenient for me. So I put money on their card and they gave me crypto. There are no illegal and mysterious actions here. It's just like buying something from the market. Then I made my deposit to Mostbet via TRX, which has a low commission.
Please open my freeze. My documents are approved. And the skype meeting is 1 month later. And that's too long for me. Because this is not how I imagined Mostbet. Everyone around me is happy. Just today my friend gave a bank statement and it's already 24 hours but the money hasn't been credited to my card yet. and in crypto it's faster. Thanks again everyone. Your reply and posting my complaint has meant the world to me. Thank you Mostbet company. I know you will open my account first. Because I'm not doing anything legit. I didn't. I just increased my balance and my account is frozen. The money deposited into my account is my salary. It's done. Don't be tired.

vor 1 Jahr

I ask you to forgive me for some mistakes in writing and words. I can convey my thoughts with Translate))))

vor 1 Jahr

Hello everyone.I received a notification.And my skype meeting was scheduled for 2 days later.This made me very happy.After 2 days after the meeting, I will inform you when the problem is solved.And I thank everyone for their trouble. and I met reliable companies. I am grateful for everything.
After 2 days, I will write information about the solution of the problem. I want no one to have problems and not to get stressed.

vor 1 Jahr

All the best. The meeting was held. It was held at the time they said. And it went very well. But the freeze is still going on. I was told that I will receive an email about the final decision. I hope everything will be fine. Thank you to Askgamblers team for creating such a wonderful environment. Also to the Mostbet team for speeding up the process. I will write here about the latest account status. Good day.

vor 1 Jahr

Hello, Dear IMNOTHAPPY!

Thank you for your feedback. We are always striving to improve our users' experience and help you.
Verification can take 60 days, and on rare occasions even longer (see Paragraph 2.9 of the Rules). We're doing our very best. Our specialists try to make a decision faster. Account verification is a multi-stage process and takes time.
Once verification is complete, we will send you a notification to your email address.

Have a nice day!
Yours, Mostbet.

vor 1 Jahr

Thank you for everything. I think you will do it very soon. Because you are a big and strong company. You can appreciate my complaint. Thank you Askgamblers team. I'm glad I had this problem and got to know you. You are very much appreciated.

vor 1 Jahr

Hello, Dear IMNOTHAPPY!

Thank you for waiting! We have been informed that your game account has been unfrozen based on verification results. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

vor 1 Jahr

Hi.Yes problem solved.Not even 1 day passed.I'm very happy.I was sure that a great company like you would solve it quickly.Thank you for everything.Thank you very much.Also to everyone at Askgamblers team I am deeply grateful for creating such an environment and a platform where people solve their problems in a short time. I will continue to bet on Mostbet from now on. I am very happy to know that you will always help me if there is a problem. Once again, I wish everyone a nice day. I thank everyone.

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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