Beschwerde #257 Mostbet Casino

INR 5000 Deposit Not Credited to Mostbet Account After 5 Days

Von Vijay D.

vor 10 Monaten

Dear AskGamblers Team,

I am writing this complaint against Mostbet regarding a failed deposit of ₹5000, which I made on 12th July 2025 at 12:45 PM IST.

The UPI transaction was successful from my bank's side, and the money was deducted. However, even after 5 days, the amount has not been credited to my Mostbet account.

Here are the transaction details:

Mostbet Account ID: 101728067

UTR Number: 124516962658

Deposit Amount: ₹5000

UPI ID Used: narmadadisposel99@indianbk

Date & Time of Deposit: 12 July 2025, 12:45 PM IST

Remarks in Transaction: For Mostbet Add Money

I have sent multiple emails to their support addresses:

[email protected]

[email protected]

In response, I keep receiving the same automated message asking for deposit details — which I have already sent multiple times, including the payment screenshot.

Despite this, no real support or resolution has been offered. This delay and lack of response raise serious concerns about Mostbet’s handling of user funds.

---

🙏 Resolution Requested:

Immediate credit of ₹5000 to my Mostbet account

Written clarification for the delay

Assurance that future deposits will be processed on time

Unseriöses Casino Mostbet Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹5000

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case

Vijaydubey361

• Indien

vor 10 Monaten

Dear AskGamblers Team and Mostbet Support,

Thank you for your acknowledgment. However, I find Mostbet's reply — “we will wait for the AskGamblers team's response” — to be evasive and disappointing.

Let me reiterate the core facts of this dispute, with undeniable evidence already submitted:

📌 Verified Transaction Details:

User ID (Mostbet): 101728067

Date & Time of Payment: 12th July 2025, 12:45 PM

Amount: ₹5000

Sender UPI ID: 7284806459@upi (Union Bank of India)

Recipient UPI ID: narmadadisposel99@indianbk

UTR Number: 124516962658

Remarks: "For add money"

🧾 Proofs Already Submitted:

1. UPI App Screenshot (PAID & Successful)

2. Union Bank Official Transaction Receipt

3. Confirmation email from UPI/BHIM that the payment was delivered

4. Complaint record with Union Bank for chargeback

5. Email logs showing zero resolution from Mostbet support

❗ Key Questions Mostbet Has NOT Answered:

If the UPI transaction was successful and credited, where did the money go?

Why does your finance department say “no such deposit exists” despite complete proofs?

Why is there no reference number or denial proof from your side?

Why hasn’t the ₹5000 been refunded or credited to my account yet?

🧠 Let’s Be Clear:

I have followed every due process:

Submitted all verified documents

Cooperated with Mostbet’s Telegram & Email teams

Logged official complaint with Union Bank

Reached out to the recipient bank (Indian Bank) for UPI dispute

If Mostbet still refuses to resolve the issue, it’s no longer a payment delay — it becomes a financial malpractice.

🚨 Request to AskGamblers:

I kindly request AskGamblers to:

Push Mostbet for a final resolution

Verify the recipient UPI account’s link with Mostbet

Hold Mostbet accountable for keeping the user's money without providing service

Conclusion:

I am not asking for favors. I am demanding what’s rightfully mine.

Mostbet must either:

1. Credit ₹5000 to my account, or

2. Provide a legitimate written reason backed by evidence as to why the money has vanished.

Enough delays. Please take this matter seriously and resolve it transparently.

Sincerely,

🆔 Mostbet ID: 101728067

📅 Transaction Date: 12 July 2025

📂 Proofs: All uploaded to AskGamblers

Mostbet Casino

• Representative

vor 10 Monaten

We had a verification of this case, we have sent details to support@askgamblers.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Vijaydubey361

• Indien

vor 10 Monaten

Dear Mostbet Official,

Your repetitive copy-paste denial that "no such deposit exists" is not only disappointing — it’s deceptive, misleading, and exposes your system’s complete lack of integrity.

Let’s set the record straight once again, for all readers and your internal audit team (if any real team even exists):

✅ Reconfirmation of Facts (Backed by NPCI & BHIM):

Date of Deposit: 12 July 2025

Time: 12:45 PM

Amount: ₹5000

UTR/Transaction ID: 124516962658

Paid To UPI ID: narmadadisposel99@indianbk

Bank: Union Bank of India (verified)

Reference: "For add money to Mostbet"

📎 Proofs Attached via Email (Sent on 14th July, No Reply Yet):

✅ Bank Statement screenshot showing ₹5000 debit

✅ BHIM UPI confirmation mail from NPCI (dated 18 July 2025)

✅ Transaction success screenshot from Union Bank

✅ My Mostbet ID screenshot (User ID: 101728067)

🔍 BHIM-UPI/NPCI Statement:

> “Your transaction is successful and the amount has been credited to the beneficiary.”

NPCI themselves confirm success. So now the question is:

> ❓If my money didn’t go to Mostbet, where did it go?
❓If the beneficiary UPI ID is yours, how can you claim no deposit was made?

🛑 Is Mostbet Calling All Official Proofs Fake?

You ignore:

NPCI’s confirmation

Bank record

UPI receipt

My consistent follow-ups

Then what exactly would you accept as real?
Or are you simply trying to bury every claim under scripted denial, hoping customers give up?

📌 Reminder: Terms & Conditions Violation

Your own T&Cs mention that deposits made via official UPI IDs must reflect within a reasonable time.
Failing to reflect legitimate deposits, without technical proof or reversal ID, is a direct breach of consumer protection laws under the Information Technology Act, 2000 (India) and FEMA rules.

📣 Message to Trustpilot Readers:

> ⚠️ Mostbet is a textbook case of how betting platforms mislead users in India.
They’ll show you flashy bonus offers, take your money via UPI, then deny all responsibility once the transaction is done — even with official proof.

They don’t have real-time payment tracking. They don’t respond to emails.
And when they do, it’s to gaslight users and discredit valid evidence.

📣 Final Demand:

You still have 48 hours to manually verify the UPI transaction via your merchant backend and credit my ₹5000 — OR refund it to my bank.

Failing which:

🚨 Complaints will go to:

RBI Ombudsman

NPCI/BHIM Escalation

Cybercrime (Section 66-D: Online Cheating)

Union Bank Fraud Division

Google Indexing of Public Scam Reports

YouTube & Telegram Scam Alert Campaigns

📎 Hashtags & Keywords for Visibility:

#MostbetScam #UPIFraud #OnlineBettingFraud #BHIMNPCIProof #MostbetIndia #TrustpilotWarning #FakeBettingSite #MostbetCheat #DepositScam #CybercrimeAlert #MostbetFraud

You may delete comments, but you can’t delete facts.
You may ignore my email, but the NPCI screenshot speaks louder than your support team.

🔴 Every user reading this:
Avoid Mostbet. It's not just a scam — it's a trap.

Mostbet Casino Beschwerde-Statistik

Gelöst 112 / 119

Durchschn. Betrag $1,774

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

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After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

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I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

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On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

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