Mostbet Casino - INR 5000 Deposit Not Credited to Mostbet Account After 5 Days

Dear AskGamblers Team,

I am filing this complaint against Mostbet regarding my deposit of ₹5000, which was successfully debited from my bank on 12 July 2025, but has not been credited to my Mostbet account even after 6 full days.

Despite multiple chats and follow-ups, I have only received copy-paste responses from their support team. Every day they say "your request is in process", but provide no transaction update, no timeline, and no escalation.

They admitted on Day 1 that my request is already “successfully updated in the system”, yet even after 6 days, the money is neither in my gaming account nor refunded.

Mostbet claims to have a €3 Million Guarantee Fund and over 7 million users, but cannot even resolve a ₹5000 issue transparently. Their response is scripted, and no real action is being taken.

According to fair gaming practices and Mostbet's own terms, if a deposit fails to reflect, the money should either:

✅ Be credited to the gaming account

OR

✅ Refunded to the user

I have attached all proofs — including screenshots of the transaction, chat history, and failed deposit status.

I request AskGamblers to escalate this complaint and get my funds refunded immediately, as I no longer wish to continue using this platform.

Thank you for your support.

Best regards,

<full name removed>

Mostbet Took My Money — 7 Days, No Credit, No Refund!

It’s been 7 full days since I deposited ₹5000 into my Mostbet account. The amount was successfully debited from my bank, and I provided UTR number, transaction proof, date, and time multiple times — yet the money hasn’t been credited to my account.

Instead, Mostbet support keeps repeating the same scripted message:
"We apologize for the delay. Your request is already in the system."
If it’s already in the system for 6 days, why is there still no transaction update, no refund, and no action taken?

🔍 According to your own Terms & Conditions, in case of a failed or uncredited deposit, the operator must either add the funds to the gaming account or return them to the source within a reasonable timeframe. That window has already passed.

So what now? Is this not a clear violation of your own policy?

You promote having a €3 million guarantee fund and serving 7 million users, but fail to resolve a basic ₹5000 issue for a small user? What’s the point of those claims?

➡ Enough with copy-paste replies. I demand action — either credit my money or refund it.
Because after 6 days, this isn’t just a delay — it’s negligence, or worse, fraud.

Hello, Dear Vijaydubey361 and AskGamblers Team!

We are sorry that you have a negative impression of our service.

We always strive to help you and get to the bottom of the situation. We have forwarded your request to the finance department and have received a response: "There is no such deposit in this account (12th Jul 25, 12:45 pm ₹5000.00 ). Please check the correctness of the id or the correctness of the provided screenshot.".

We have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Dear @Vijaydubey361,

Please let us know if there are any updates this issue related and if you can recheck the details given in the opening post, deposit related.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Proof Attached: ₹5000 Deposit Confirmed by BHIM UPI, Yet Mostbet Denies — Urgent Action Needed

Dear AskGamblers Team & Mostbet Support,

I am extremely disappointed but not surprised by Mostbet's latest reply.

They claim there is "no such deposit" in my account — even after I provided a verified BHIM UPI success message with transaction reference ID and official confirmation from BHIM Customer Care stating the payment was successfully credited to Mostbet’s UPI account on 12 July 2025 at 12:45 PM, ₹5000.00.

📎 I have now attached:

✅ BHIM UPI Transaction Success Screenshot

✅ Email confirmation from BHIM Support Team

✅ Bank statement verifying the debit to Mostbet's UPI ID

✅ Correct Mostbet ID mentioned (My Mostbet ID: 101728067)

🔍 Let’s break this down:

The money left my account ✅

BHIM confirms it was credited to the recipient ✅

UPI ID used was Mostbet’s official UPI ✅

Screenshots have been sent several times, no action ✅

It’s been 5 days, and still Mostbet is in denial mode ❌

❗ Mostbet's Behavior = Fraud Indicators:

1. Denying receipt even after UPI confirms success

2. Repeating generic replies with zero escalation

3. Failing to trace their own transaction log (which UPI always keeps for merchants)

🙏 My Request to AskGamblers:

You have always upheld transparency and fairness in the online gambling community. I am now depending on **AskGamblers to:

Label Mostbet as untrustworthy until they resolve this

Push them to refund my ₹5000

Mention this unresolved issue on their public review

Prevent further users from being scammed by these tactics

If Mostbet continues to lie and ignore clear proof, it’s not just bad service — it’s an intentional fraud against a verified paying user.

This deserves downgrading their rating on all review platforms and informing relevant regulatory authorities.

Looking forward to a transparent and fair resolution.

Sincerely,

<full name removed>

Mostbet ID: 101728067

Email: <removed>

Dear Mostbet Official,

Your repetitive copy-paste denial that "no such deposit exists" is not only disappointing — it’s deceptive, misleading, and exposes your system’s complete lack of integrity.

Let’s set the record straight once again, for all readers and your internal audit team (if any real team even exists):

✅ Reconfirmation of Facts (Backed by NPCI & BHIM):

Date of Deposit: 12 July 2025

Time: 12:45 PM

Amount: ₹5000

UTR/Transaction ID: 124516962658

Paid To UPI ID: narmad­adi­spo­sel­99@­ind­ianbk

Bank: Union Bank of India (verified)

Reference: "For add money to Mostbet"

📎 Proofs Attached via Email (Sent on 14th July, No Reply Yet):

✅ Bank Statement screenshot showing ₹5000 debit

✅ BHIM UPI confirmation mail from NPCI (dated 18 July 2025)

✅ Transaction success screenshot from Union Bank

✅ My Mostbet ID screenshot (User ID: 101728067)

🔍 BHIM-UPI/NPCI Statement:

> “Your transaction is successful and the amount has been credited to the beneficiary.”

NPCI themselves confirm success. So now the question is:

> ❓If my money didn’t go to Mostbet, where did it go?
❓If the beneficiary UPI ID is yours, how can you claim no deposit was made?

🛑 Is Mostbet Calling All Official Proofs Fake?

You ignore:

NPCI’s confirmation

Bank record

UPI receipt

My consistent follow-ups

Then what exactly would you accept as real?
Or are you simply trying to bury every claim under scripted denial, hoping customers give up?

📌 Reminder: Terms & Conditions Violation

Your own T&Cs mention that deposits made via official UPI IDs must reflect within a reasonable time.
Failing to reflect legitimate deposits, without technical proof or reversal ID, is a direct breach of consumer protection laws under the Information Technology Act, 2000 (India) and FEMA rules.

📣 Message to Trustpilot Readers:

> ⚠️ Mostbet is a textbook case of how betting platforms mislead users in India.
They’ll show you flashy bonus offers, take your money via UPI, then deny all responsibility once the transaction is done — even with official proof.

They don’t have real-time payment tracking. They don’t respond to emails.
And when they do, it’s to gaslight users and discredit valid evidence.

📣 Final Demand:

You still have 48 hours to manually verify the UPI transaction via your merchant backend and credit my ₹5000 — OR refund it to my bank.

Failing which:

🚨 Complaints will go to:

RBI Ombudsman

NPCI/BHIM Escalation

Cybercrime (Section 66-D: Online Cheating)

Union Bank Fraud Division

Google Indexing of Public Scam Reports

YouTube & Telegram Scam Alert Campaigns

📎 Hashtags & Keywords for Visibility:

#MostbetScam #UPIFraud #OnlineBettingFraud #BHIMNPCIProof #MostbetIndia #TrustpilotWarning #FakeBettingSite #MostbetCheat #DepositScam #CybercrimeAlert #MostbetFraud

You may delete comments, but you can’t delete facts.
You may ignore my email, but the NPCI screenshot speaks louder than your support team.

🔴 Every user reading this:
Avoid Mostbet. It's not just a scam — it's a trap.

We had a verification of this case, we have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Dear AskGamblers Team and Mostbet Support,

Thank you for your acknowledgment. However, I find Mostbet's reply — “we will wait for the AskGamblers team's response” — to be evasive and disappointing.

Let me reiterate the core facts of this dispute, with undeniable evidence already submitted:

📌 Verified Transaction Details:

User ID (Mostbet): 101728067

Date & Time of Payment: 12th July 2025, 12:45 PM

Amount: ₹5000

Sender UPI ID: 7284806459@upi (Union Bank of India)

Recipient UPI ID: narmad­adi­spo­sel­99@­ind­ianbk

UTR Number: 124516962658

Remarks: "For add money"

🧾 Proofs Already Submitted:

1. UPI App Screenshot (PAID & Successful)

2. Union Bank Official Transaction Receipt

3. Confirmation email from UPI/BHIM that the payment was delivered

4. Complaint record with Union Bank for chargeback

5. Email logs showing zero resolution from Mostbet support

❗ Key Questions Mostbet Has NOT Answered:

If the UPI transaction was successful and credited, where did the money go?

Why does your finance department say “no such deposit exists” despite complete proofs?

Why is there no reference number or denial proof from your side?

Why hasn’t the ₹5000 been refunded or credited to my account yet?

🧠 Let’s Be Clear:

I have followed every due process:

Submitted all verified documents

Cooperated with Mostbet’s Telegram & Email teams

Logged official complaint with Union Bank

Reached out to the recipient bank (Indian Bank) for UPI dispute

If Mostbet still refuses to resolve the issue, it’s no longer a payment delay — it becomes a financial malpractice.

🚨 Request to AskGamblers:

I kindly request AskGamblers to:

Push Mostbet for a final resolution

Verify the recipient UPI account’s link with Mostbet

Hold Mostbet accountable for keeping the user's money without providing service

Conclusion:

I am not asking for favors. I am demanding what’s rightfully mine.

Mostbet must either:

1. Credit ₹5000 to my account, or

2. Provide a legitimate written reason backed by evidence as to why the money has vanished.

Enough delays. Please take this matter seriously and resolve it transparently.

Sincerely,

🆔 Mostbet ID: 101728067

📅 Transaction Date: 12 July 2025

📂 Proofs: All uploaded to AskGamblers

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case