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INR 5000 Deposit Not Credited to Mostbet Account After 5 Days


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Por Vijay D.
hace 10 meses
Dear AskGamblers Team,

I am writing this complaint against Mostbet regarding a failed deposit of ₹5000, which I made on 12th July 2025 at 12:45 PM IST.

The UPI transaction was successful from my bank's side, and the money was deducted. However, even after 5 days, the amount has not been credited to my Mostbet account.

Here are the transaction details:

Mostbet Account ID: 101728067

UTR Number: 124516962658

Deposit Amount: ₹5000

UPI ID Used: narmad­adi­spo­sel­99@­ind­ianbk

Date & Time of Deposit: 12 July 2025, 12:45 PM IST

Remarks in Transaction: For Mostbet Add Money


I have sent multiple emails to their support addresses:

[email protected]

[email protected]


In response, I keep receiving the same automated message asking for deposit details — which I have already sent multiple times, including the payment screenshot.

Despite this, no real support or resolution has been offered. This delay and lack of response raise serious concerns about Mostbet’s handling of user funds.


---

🙏 Resolution Requested:

Immediate credit of ₹5000 to my Mostbet account

Written clarification for the delay

Assurance that future deposits will be processed on time
Casino en conflicto Mostbet Casino
Cantidad ₹5000

Discusión

User name

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case

User name loyalty-level-2

Dear AskGamblers Team and Mostbet Support,


Thank you for your acknowledgment. However, I find Mostbet's reply — “we will wait for the AskGamblers team's response” — to be evasive and disappointing.


Let me reiterate the core facts of this dispute, with undeniable evidence already submitted:



📌 Verified Transaction Details:


User ID (Mostbet): 101728067




Date & Time of Payment: 12th July 2025, 12:45 PM


Amount: ₹5000


Sender UPI ID: 7284806459@upi (Union Bank of India)


Recipient UPI ID: narmad­adi­spo­sel­99@­ind­ianbk


UTR Number: 124516962658


Remarks: "For add money"




🧾 Proofs Already Submitted:


1. UPI App Screenshot (PAID & Successful)



2. Union Bank Official Transaction Receipt



3. Confirmation email from UPI/BHIM that the payment was delivered



4. Complaint record with Union Bank for chargeback



5. Email logs showing zero resolution from Mostbet support



❗ Key Questions Mostbet Has NOT Answered:


If the UPI transaction was successful and credited, where did the money go?


Why does your finance department say “no such deposit exists” despite complete proofs?


Why is there no reference number or denial proof from your side?


Why hasn’t the ₹5000 been refunded or credited to my account yet?




🧠 Let’s Be Clear:


I have followed every due process:


Submitted all verified documents


Cooperated with Mostbet’s Telegram & Email teams


Logged official complaint with Union Bank


Reached out to the recipient bank (Indian Bank) for UPI dispute



If Mostbet still refuses to resolve the issue, it’s no longer a payment delay — it becomes a financial malpractice.




🚨 Request to AskGamblers:


I kindly request AskGamblers to:


Push Mostbet for a final resolution


Verify the recipient UPI account’s link with Mostbet


Hold Mostbet accountable for keeping the user's money without providing service




Conclusion:

I am not asking for favors. I am demanding what’s rightfully mine.

Mostbet must either:


1. Credit ₹5000 to my account, or



2. Provide a legitimate written reason backed by evidence as to why the money has vanished.




Enough delays. Please take this matter seriously and resolve it transparently.


Sincerely,



🆔 Mostbet ID: 101728067

📅 Transaction Date: 12 July 2025

📂 Proofs: All uploaded to AskGamblers

User name
We had a verification of this case, we have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.
User name loyalty-level-2
Dear Mostbet Official,

Your repetitive copy-paste denial that "no such deposit exists" is not only disappointing — it’s deceptive, misleading, and exposes your system’s complete lack of integrity.

Let’s set the record straight once again, for all readers and your internal audit team (if any real team even exists):

✅ Reconfirmation of Facts (Backed by NPCI & BHIM):

Date of Deposit: 12 July 2025

Time: 12:45 PM

Amount: ₹5000

UTR/Transaction ID: 124516962658

Paid To UPI ID: narmad­adi­spo­sel­99@­ind­ianbk

Bank: Union Bank of India (verified)

Reference: "For add money to Mostbet"

📎 Proofs Attached via Email (Sent on 14th July, No Reply Yet):

✅ Bank Statement screenshot showing ₹5000 debit

✅ BHIM UPI confirmation mail from NPCI (dated 18 July 2025)

✅ Transaction success screenshot from Union Bank

✅ My Mostbet ID screenshot (User ID: 101728067)

🔍 BHIM-UPI/NPCI Statement:

> “Your transaction is successful and the amount has been credited to the beneficiary.”

NPCI themselves confirm success. So now the question is:

> ❓If my money didn’t go to Mostbet, where did it go?
❓If the beneficiary UPI ID is yours, how can you claim no deposit was made?

🛑 Is Mostbet Calling All Official Proofs Fake?

You ignore:

NPCI’s confirmation

Bank record

UPI receipt

My consistent follow-ups

Then what exactly would you accept as real?
Or are you simply trying to bury every claim under scripted denial, hoping customers give up?

📌 Reminder: Terms & Conditions Violation

Your own T&Cs mention that deposits made via official UPI IDs must reflect within a reasonable time.
Failing to reflect legitimate deposits, without technical proof or reversal ID, is a direct breach of consumer protection laws under the Information Technology Act, 2000 (India) and FEMA rules.

📣 Message to Trustpilot Readers:

> ⚠️ Mostbet is a textbook case of how betting platforms mislead users in India.
They’ll show you flashy bonus offers, take your money via UPI, then deny all responsibility once the transaction is done — even with official proof.

They don’t have real-time payment tracking. They don’t respond to emails.
And when they do, it’s to gaslight users and discredit valid evidence.

📣 Final Demand:

You still have 48 hours to manually verify the UPI transaction via your merchant backend and credit my ₹5000 — OR refund it to my bank.

Failing which:

🚨 Complaints will go to:

RBI Ombudsman

NPCI/BHIM Escalation

Cybercrime (Section 66-D: Online Cheating)

Union Bank Fraud Division

Google Indexing of Public Scam Reports

YouTube & Telegram Scam Alert Campaigns

📎 Hashtags & Keywords for Visibility:

#MostbetScam #UPIFraud #OnlineBettingFraud #BHIMNPCIProof #MostbetIndia #TrustpilotWarning #FakeBettingSite #MostbetCheat #DepositScam #CybercrimeAlert #MostbetFraud

You may delete comments, but you can’t delete facts.
You may ignore my email, but the NPCI screenshot speaks louder than your support team.

🔴 Every user reading this:
Avoid Mostbet. It's not just a scam — it's a trap.

Estadísticas de quejas de Mostbet Casino

Resueltas 112 / 120
Cantidad promedio $1,754
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días
Cuenta congelada sin videollamada y sin respuesta
Estimado equipo de AskGamblers:

Les escribo para solicitar su ayuda respecto a mi cuenta en Mostbet (ID de cuenta: 231670110). Mi cuenta fue congelada sin previo aviso el 27 de noviembre de 2025 y, a pesar de haber seguido todas las instrucciones, proporcionar todos los documentos de verificación y aceptar una videollamada, no ha habido ningún avance en más de 3 semanas.

Antecedentes

El 27 de noviembre recibí un correo informando que mi cuenta había sido “temporalmente suspendida por razones de seguridad”. Me indicaron seguir instrucciones de verificación enviadas por correo y un enlace en su sitio web. Al iniciar sesión, mi cuenta sigue mostrando el mensaje:

“Su cuenta ha sido temporalmente congelada por motivos de seguridad. Por favor contacte al Servicio de Soporte por cualquier método conveniente…”

Documentación proporcionada

Siguiendo sus indicaciones, envié lo siguiente:

• Documentos completos de identidad: pasaporte + licencia conducir
• Selfie con mi identificación
• Captura de pantalla de la tarjeta utilizada para el depósito (no tiene números la tarjeta ya que las compras son con la tarjeta digital)
• Selfie sosteniendo dicha tarjeta
• Captura de una transacción reciente desde la aplicación de mi banco
• Enlace a mi cuenta de Telegram

Todo esto fue enviado a [email protected]
el día 27 de noviembre.

El dia 3 de diciembre me envían un correo comentando que "Si recargaste tu cuenta a través de un agente, billetera virtual o tarjeta, deberás proporcionar una captura de pantalla de tus datos y un recibo de transacción que confirme la recarga de tu cuenta de juego".

Les envíe captura de pantalla del último depósito realizado con fecha y hora, así como la clave de rastreo de BANXICO confirmando la transacción

-Videollamada programada que nunca ocurrió

Nunca recibí el enlace ni la invitación para unirme a la videollamada, y ya no volvieron a contactarme

Desde entonces

• volví a escribir en su telegram amablemente solicitando una actualización del estado.
• Me respondieron: “Por favor espere la notificación de la decisión por correo electrónico.”

Ya ha pasado más de dos semanas desde ese último mensaje. No me han solicitado nada adicional y he cooperado completamente.

Solicitud

He cumplido con todos los requisitos que Mostbet me pidió. Solo estoy solicitando:

Que revisen mi cuenta de manera justa

Que me proporcionen una actualización clara del estado del caso

Agradezco al equipo de AskGamblers su ayuda para lograr que este problema sea revisado. Estoy dispuesto a proporcionar cualquier evidencia adicional que sea necesaria (documentos, capturas de pantalla, historial de correos, etc., aunque no he podido adjuntarlas aquí).

Muchas gracias por su tiempo y apoyo.

Atentamente,

ID de cuenta: <enviado al casino>
Status unsolved No resuelta
Casino froze my account and delayed my withdrawal for almost one month
Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

Thank you for your help.

Kind regards,
Status solved Resuelta
$344
Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

Chart Pointer
84h Restantes
ج.م.‏500